LBC Express - Worst customer service
I have had multiple successful transaction with shopee using lbc as a courier.. to my dismay recently when lbc claimed that the address i placed is incorrect therefore they cannot deliver the 2 parcel I ordered and have to return it to the seller..
i checked the shipping address and it was correct.. when i called lbc customer service, she told to file a complaint instead to shopee because technically I am not their client and shopee is.. given she had a point with what she told me, didnt she realize the shopee wont be operating without successful sales from their consumers.. therefore if they lost clients because of incompetent couriers like lbc, then shopee wonโt be able to sustain their business...
do you guys know if we can file complain in DTI about this matter.. because I believe this is regarding consumer rights
Reason of review: Problem with delivery.
Location: Tomas Oppus St., Dakbayan sa Maasin, 6600 Timugang Leyte, Philippines
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Comments
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Buti ka pa may successful delivery ka from that courier, ako nga wala man. So frustrating yan lbcexpress na yan!