still waiting for the follow up of the complaints... I regret the fact that my mother succumb into using your poor services despite the fact that she has heard so many disappointing reviews.
we are still waiting for your side to sort out the unnecessary problems you have created for her. Speaking on her behalf, you have put an enormous amount of stress on someone who relied on your capabilities of sending a simple set of boxes safe and sound and to find out that it had been torn and ITEMS HAVE BEEN MISSING AND BROKEN, you breached the trust she had in you. Instead of making a quick solution to sort out this matter, you prolong the situation by asking ID information THAT YOU ALREADY HAVE, and has put aside the problem is YOUR SERVICES and leaving the customers chasing after your mess.
I'm very saddened to join verbal bashing, but to this matter, I will make an exemption since you know this was coming... Seeing how many disappointed costumers your company has, my comments will easily be looked upon as common.