Not resolved
Customer service
Product or Service Quality

1. I sent a package from Manila to Pampanga via LBC. when I got to Pampanga five days later, I got and even received the package which I have sent.

2. I sent an important document from Manila to HK on April 22, 2015.

it has not reached the recipient yet, it's already May 18, 2015 and LBC customer service 8585-999 still has no idea where it is! and even asks me to call again after 24-48hrs! WTF! I have been calling four times now. Same dialogue :( really lousy company!

I might have to sue them if they lose my document!

Reason of review: Should not be called EXPRESS.

Monetary Loss: $2800.

Preferred solution: I need around US$3,000 to make up for this delay or US$5,000 if LBC loses that document!.

I didn't like: No return calls, Please call again to follow up, Sorry but still have no feedback, Do not know where your package is, Inefficient and very poor service.

Company wrote 0 private or public responses to the review from May 18, 2015.
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Hi Sir/Ma'am, May we request to please direct your concerns to us thru our official Facebook page at or email us at Kindly send us your tracking number?

so we could assist you properly. Thank you!

to LBCExpressSupport #988889

Yes I have thank you.

After 1 month and 3 days, I finally got news from LBC c/o Jariel that LBC had lost my document and would waive my next shipment for free.

I'm sorry but the document entrusted to LBC Express was not worth P750.00

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