Lbc Express - Unreliable Tracking. *** delivery speed.

224 of 819 Lbc Express reviews

So I was in Boracay. I was expecting a package today, which was sent yesterday. I am used to sending and receiving and sending back and forth Manila Boracay. It was this first time I thought my package was already here, for it alerted me it's already on it's way to Boracay talipapa (3am) after reaching Visayas Area. I was confident I'd get the package for I'd be using it for a photoshoot later that day. I first tried claiming it at 10am. I mean, It was on visayas area by 3am, of course it should be available. But then the attendant told me to come back by 2PM for it might have been delayed. So yeah, I came back at exactly 2pm, actually got in time the new deliveries are being unloaded from the truck. They told me to wait 15-20 mins, I did. My package wasn't there yet, they told me. They said there's a delayed batch which was supposed to arrive by 5pm. I was a bit panicking because the photoshoot was supposed to be 5pm. So I patiently left the branch. At exactly 5PM, I came back and they checked the new deliveries and found out there's no luck.

I asked them what's wrong with their tracking system?! They told me when it says it has been received at Visayas Area And forwarded to Boracay, it is still in PASAY! WHAT THE HECK! What's the point of this tracking system!? They told me that's how it works.

Their customer service is rotten af. Their website even has bugs. Not to mention how unresponsive the webtalk thing is. I don't know anymore.

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More Review Details

Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
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  • What I liked
      No items
  • What I disliked
    • Give me so much stress

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$500
Product or service
Lbc Express Shipping
Review category
Shipping
review #779800

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