Lbc Express - UNPROFESSIONAL PRACTICE OF YOUR ASSOCIATE
I would like to bring to your attention the very UNPROFESSIONAL and HIGHLY UNETHICAL PRACTICE of MS. JENNIFER ABALOS, whose photo appears here with. To give you an insight, let me recap what transpired:
In the afternoon of June 23,2014 at about 16:56pm, I was inside LBC office at SM MEGA MALL (SCC-CRS06), queuing to send money. After the transaction of the customer infront of me, this lady just hand over a transaction slip to me. After I duly signed the slip, she wants to redirect me to another line which is much longer *** considering that the particular line has packages to be shipped. Instead of attending to me, she started counting bills. I was still talking to her but to my dismay, she just practically IGNORED my queries. She can politely advise me but she opt to have VOLUNTARY DEAFNESS that make me look like a fool standing right infront of her and her PRETENDING NOT TO HEAR NOR SEE A CLIENT WHO WISH TO TRANSACT A LEGITIMATE BUSINESS WITH LBC! All her other co workers can hear me except her! It was very MEAN and inspite of my composure and politeness, I was embarrassed because of just being IGNORED by MS. ABALOS. It was very HUMILATING. I do not know WHY a supposed to be service oriented company should hire people with obvious unproffessional etiquette. She is not fit to work in a job where dealing with people requires utmost CONCERN!
Your 'frontliners' should have corporate trainings for them to absorb the skills of international relationship and handling clients. Seemingly, MS. ABALOS is no longer happy with her job. LBC can not meet its motto HARI NG PADALA if one of your 'constituent' REFUSES TO EXECUTE THE DUTIES DILIGENTLY!
It is in this light that I demand an apology from MS. JENNIFER ABALOS.
I hope to hear from you as soon as possible. Yoy may reach me thru my mobile 09151438550 or thru this email address.