1.1K views
Not resolved
3 comments

I would like to bring to your attention the very UNPROFESSIONAL and HIGHLY UNETHICAL PRACTICE of MS. JENNIFER ABALOS, whose photo appears here with. To give you an insight, let me recap what transpired:

In the afternoon of June 23,2014 at about 16:56pm, I was inside LBC office at SM MEGA MALL (SCC-CRS06), queuing to send money. After the transaction of the customer infront of me, this lady just hand over a transaction slip to me. After I duly signed the slip, she wants to redirect me to another line which is much longer *** considering that the particular line has packages to be shipped. Instead of attending to me, she started counting bills. I was still talking to her but to my dismay, she just practically IGNORED my queries. She can politely advise me but she opt to have VOLUNTARY DEAFNESS that make me look like a fool standing right infront of her and her PRETENDING NOT TO HEAR NOR SEE A CLIENT WHO WISH TO TRANSACT A LEGITIMATE BUSINESS WITH LBC! All her other co workers can hear me except her! It was very MEAN and inspite of my composure and politeness, I was embarrassed because of just being IGNORED by MS. ABALOS. It was very HUMILATING. I do not know WHY a supposed to be service oriented company should hire people with obvious unproffessional etiquette. She is not fit to work in a job where dealing with people requires utmost CONCERN!

Your 'frontliners' should have corporate trainings for them to absorb the skills of international relationship and handling clients. Seemingly, MS. ABALOS is no longer happy with her job. LBC can not meet its motto HARI NG PADALA if one of your 'constituent' REFUSES TO EXECUTE THE DUTIES DILIGENTLY!

It is in this light that I demand an apology from MS. JENNIFER ABALOS.

I hope to hear from you as soon as possible. Yoy may reach me thru my mobile 09151438550 or thru this email address.

Had an Experience with Lbc Express?

Write a review

Comments

Terms of Service
Post Comment
Cancel
LBCExpressSupport
#908671

Hi Ma'am,

Please accept our sincere apologies for the inconveniences you have experienced in respect to your transaction.As discussed, LBC will be dealing with the concerned associate accordingly so that same incident will not happen in the future.

We deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best.If you have additional insights on how to improve our service please let us know and in case you have further questions regarding this matter, feel free to discuss with us.

Our facebook page is: https://www.facebook.com/LBCexpress

And for our twitter: @LBCexpress

Email Address: customercare@lbcexpress.com -LBC Express Team

LBCExpressSupport
#908670

Hi Ma'am,

Please accept our sincere apologies for the inconveniences you have experienced in respect to your transaction.As discussed, LBC will be dealing with the concerned associate accordingly so that same incident will not happen in the future.

We deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best.If you have additional insights on how to improve our service please let us know and in case you have further questions regarding this matter, feel free to discuss with us.

Our facebook page is: https://www.facebook.com/LBCexpress

And for our twitter: @LBCexpress

Email Address: customercare@lbcexpress.com -LBC Express Team

LBCExpressSupport
#908663

Hi Sir/Ma'am,

Please accept our sincere apologies for the inconveniences you have experienced in respect to your shipment.

At LBC, we take pride in ensuring our customer’s satisfaction.

And as discussed over the phone, we will be dealing with concerned associate accordingly to prevent the occurrence of same incident.

And rest assured that LBC is committed to providing you with the highest level of service simply because our customers deserve the very best.Thank you.

Our facebook page is: https://www.facebook.com/LBCexpress

And for our twitter: @LBCexpress

Email Address: customercare@lbcexpress.com - -LBC Express Team

You May Also Like

Lbc Express - Customer pissed Lbc Express "What the *** happen with the number indicated on the package box if you aren't going to fu*king text us? I'd fu*king calling your hotline to fu*king deliver the two..." Read more Lbc Express - NON DELIVERY STATUS?!! Lbc Express "I ordered in a shop in shopee and it was with free shipping via lbc with payment option cash on delivery. I am a VERY responsible customer, because I always..." Read more Lbc Express - Non-performance on "Next day Delivery" promise Lbc Express "Kindly refer to attached screenshot of my LBC Tracking Number Status. Item was sent Friday March 3 and yet today is already Wednesday March 8 and I still haven't received..." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more Glam Seamless - Day 3 and still nothing Glam Seamless "First of all, I purchased my extensions monday. I went with this company because I was searching for a new brand of extensions. I saw their ig and thought I'd..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more Kate Spade - Insult to its customers Kate Spade "First time Kate Spade customer, Im looking to purchase a purse for my girlfriend. After an exhausting 30 minutes of looking I find something that I think she would like..." Read more Little Caesars - Nasty/ unprofessional Little Caesars "I just wanted to say that Sarah heckman Dean needs to be fired. She talks to her employees any type of way. She cusses at them and calls them names...." Read more