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I sent a document through LBC Magic Mall, Urdaneta City last Thursday April 18, 2012 to Carolina G. Caoile at Plate St. Block 1 Lakas Bisig West Floodway, San Andres, Cainta, Rizal but it was not delivered on the next two days because according to the delivery man JOHN SAN JOSE of MCDOI (02-240-****) Markina-Cainta Delivery " the addressee is not known in the place" and likewise made a report to its origin as PENDING. This afternoon I requested LBC Magicmall Urdaneta City to call that Delivery Area, the team leader Erwin Bilotan said " hindi naman pwedeng tawagan sa cellfon ang addressee daw". Kaya ang sabi ko anong silbi na nirerequire nyo ang contact number kung ganun. Kaya pinapick up ko na lang. At nang tinanong ng recepient kung bakit hindi siya tinawagan ng delivery, ang sagot daw "walang load"

Pangalawang beses na n nangyari ito sa parehong area. PLEASE pakibigyan ng parusa o sanction ang mga empleyado niyo sa area na ito kasi sila ang sisira sa tiwala ng tao sa kompanya nyo.

JOVITA R. CAOILE, Urdaneta City

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Dear LBC team,

I have a complaint from LBC Bago branch.November 20,2015 I forwarded my documents to LBC for shipping to Makati.November 23,2015 our office called that they wasn't able to receive my documents so I contacted LBC Bago why I it wasn't delivered and they told me that the reason was incorrect mailing address so I immediately checked from the receipt it was written correctly and confirmed it was exactly the correct address. November 24,25,26 and 27, 2015 I kept on calling and asking for urgent follow-up regarding the status of documents but nobody attempted to answer the phone nor called back.

Im beginning to become pissed off why they weren't able to make urgent follow-up for the customers concern and issue.Those documents are very important because it was the liquidation for my allowance. So I wasn't able to receive my allowance for the week then because of LBC's ignorance of the freight.

Kindly give me urgent follow-up regarding this matter.It was shipped by Macy Cordova incharged.

Tracking #126027****56

Mailyn Voz

Hi Ma'am/Sir. We apologize for the inconvenience, we could further help you out if you provide your tracking number and contact information on this page or through pm (for LBC facebook account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience

Our facebook page is: facebook.com/lbcexpress

Our Hotline 02-8585999 (Local) or 1800-10-8585999 (Provincial) .

-LBC Express Team

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