I sent money to Cebu on Nov 11/10 for my daughter's birthday and was not delivered because the bank account I sent to was closed. They waited until I called to checked. They didn't call to advice and claimed they sent a notice which I never received.
So, I decided to have the money sent using the "Door-to-door" service on Dec. 21/10 (Take note it's 1 month already!)Then my daughter told me that she still has not received the money. I went to LBC-Los Angeles branch to check but there is no explanation made but rather I was given a number to call to follow up. Unbelievable!
Then I asked back my money instead and was just plainly told I have to wait for 10 days. LBC had my money for over 30 days and I need to wait for 10 more days. Seriously? That is worse than the credit card dispute charge refund.
I gave them another chance, I told them to make sure to have the money delivered within the day 12/28/10 in the Philippines. My daughter called LBC Cebu and was told they will follow up Manila where the money is. Arrrrrrrrgh!!!! I am so pissed off.
Now I have to go back to LBC Los Angeles and to ask my money back and wait for 10 days. Goodness gracious! Is there a service worse than this???????
LBC- Wake Up! Train your people how to give service, they do not even know how to apologize nor empathize to my situation. I will post this complaint to Facebook and Tweeter for the world to know.... That will make us even!