This is Roland Adams. I send 5 boxes to the Philippines last Feb.
24, 2015. They were able to received it by last week of May. I instructed my relatives not to open the boxes, not until I arrive. I went home on May 30 and saw the box was intact.
My sister was telling me ahead there was a lot of complaint about LBC for missing goods. I checked the boxes and was thinking nothing happened...because the seal was intact.but upon opening the boxes...I was missing a lot of stuff. I was missing 5 Levi's jeans, 6 Aeropostle Tshirt, Perfumes, Chocolates, and a Coach ladies handbag that was supposed to be a gift for my Mom. The sealing tape of LBC was intact, that means LBC employee was the one stealing from their customer.
The Bill of lading no. are 1056197595, 1056197596.etc. I trusted your company for a long time until now. So how would you solve this issue?
It took me a lot of effort to save money so I can share something to my family and this is what you did. I am so disappointed in your company.
Reviewer is in unhappy mood. tkdtwins01 is quite happy with rate and service and stated that there is a room for improvement of lost a lot of item. Please immediately contact the author of this review to discuss "theft on sent item." of balikbayan box and associated monetary loss in the amount of $400. LBC Express needs to offer any options to resolve the issue according to poster's claims.
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