Yesterday I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Mr. Raimund Tago at LBC remittance branch in Grand mall Mandaue City, he acts as though I were an annoyance. In one instance, he said he has "no tracking number in the system just like this JP7714167023."
I waited for 2 hours in the office and many people are passed but me He didn't process it. In fact, at first he rejects me and said what this agent? I said it's LBC remittance same as this sir and he told me nothing! and passed over me and he go to another customer and for 2 hours waiting is too much for us. It is just I’m wasting my time with nothing. When I go out I said to him thank you but He said nothing and don’t look at me, just like I’m talking to the air? As a matter of fact I didn't get my “kwarta padala “ and now I will try to get it into other remittance.
I trust that LBC Remittance will speak to him about polite customer service. If he continues to have this attitude, I will move to another remittance. Customers are not an annoyance; we are the ones who pay his salary.
I took a picture to him:
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