LBC Express Reviews

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Noong May 17, 2016, nag-order ako sa Lazada ng item then LBC express ang courier. Nang mabasa ko na LBC ang courier, sumama na ang pakiramdam ko kasi lahat ng inorder ko sa Lazada tapos LBC ang courier (three in a row), hindi nakakarating sa akin ang item. Palaging...
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80 comments
#2049287

nagpadala ako ng maraming item sa lbc dito sa robinsons fuente branch sa cebu to Oriental Mindoro. Ang nakakbwisit nakarating nga ung box ng mabilis pero kulang ang nasa loob ng box.nawawala ang celphone na ipinadala ko sa anak ko at ang mga alahas ko kasama na ang kwintas,relo at hikaw ..may mga value ang mga un talagang matalino kayo un pa tlga ang kinuha nyo may sentimental value sa akin un. ngayong magdadalawang linggo na pero ung sinasabi nyong investigation ay wala parin hanggang ngayon putang ina nyo nakakapagmura na kayo..cellphone ng anak ko na pang online class ninakaw nyo pa..tang ina ilang beses na ko nag complaint at nag email sa inyo.mag email kayo puchaa nakakawala kayo ng respeto kase binabalewala nyo ung mga reklamo sayo dapat sa inyo pina pa tulfo din,,wag nyo na hintayin bilisan nyo nang inbestigasyon dahil nakakasabog n kayo ng dibdib sa galit,,hihintayin ko ang email nyo

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ID
#852727 Review #852727 is a subjective opinion of poster.
Location
Tagbilaran, Bohol
Service
Lbc Express Delivery Service
Reason of review
Poor customer service

Cancellation

i need to cancell the shipment cause cause the item isnt intended for the receipient but untill now there is no confirmation if may shipment has been cancep or wat
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ID
#2853022 Review #2853022 is a subjective opinion of poster.
Location
Lahug, Central Visayas
New Reviewer

To track my package

we send the package last june 25 and it seemed not there yet thats why i called the lbc tracking everything cleared theay told me is on its way to korea and will be at pinas on the 14th its so long of waiting but really guys we trust you always
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ID
#2836007 Review #2836007 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Required about parcel

I haven't receive any parcel of mine from American l want know what keeping you to deliver it or call me to tell me what's the problem..........if there is no parcel for that will fine but please let know what's happing
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ID
#2829906 Review #2829906 is a subjective opinion of poster.
Pros
  • I dont know
Cons
  • Smart phones
Preferred solution
Let the company propose a solution
New Reviewer
LBC Express - 100% Disappointing Customer Service
Customer Service- 100% Bad Service. #1.Dubai, Al Muraqabat, Philippine Supermarket Kiosk : walang tao, may cp # , walang nasagot, walang callback! #2.Sa Fb Page, deadma ang comments ko, no reply after 5days.Deadma si LBC EXPRESS INC. after 5days! -- Ayaw nila ng...
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ID
#2829770 Review #2829770 is a subjective opinion of poster.
Location
Dubai, Dubai
Pros
  • Kiosk is available everywhere but no one is there
Cons
  • Fb comments are hidden
  • Do not calls back the customers
  • Poor customer experience
Preferred solution
Never ignore our sentiments on fb posts or messenger. Better po to ask our # para matawagan kami.PLEASE DO NOT ignore ang mga complaints.
New Reviewer

Very poor service at all!

the person in charge failed to get back to customer reasons that they dont even know how to pick up calls and notify right away if ever theres changes in pick up time! dis appointing persons i have spoken to!

User's recommendation: try other boxes.

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ID
#2829624 Review #2829624 is a subjective opinion of poster.
Pros
  • Pick-up service
  • Wala sa ayos ang systema
  • Wlang sumagot sa mga hotlines
Cons
  • Shameless management
  • Very poor service
  • Poor delivery service
Preferred solution
Let the company propose a solution
New Reviewer

Deliveries

Last week August 20, 2021. BDO texted me that my credit card has been dispatch for delivery thru LBC. Unfortunately, on the same day BDO texted me again that it was not successfully delivered. Without any calls or text received from LBC rider. Upon checking on LBC tracking number it says there is a Shipment issue. Please get in touch with us through our official customer care channels. And yesterday shipment has been received at SCS RETURNS CENTRAL HUB?! How come that happened?

User's recommendation: Contact the receipient.

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ID
#2810872 Review #2810872 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Ask some questions

Itatanong ko lng po kng offline po ang lbc branch MATINA sa davao kc po may order po aqo galing davo. Eh ang sabi po.matina lbc branch lng dw ang pdng pagpadalhan ng maramihan na padala. Eh tpos po offline pd. 2 days nang sabi sakin nun Salamat po
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ID
#2807441 Review #2807441 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very disappointed and bad service

My girlfriend sent a small package from Saudi to Honolulu Hawaii. I called Honolulu LBC, and the lady said we don't know about receiving and also stated that they don't get paid enough to do that. I don't understand why she should respond that way instead of customer service attitude. No apologies instead she says we don't know. I'm upset because how will i receive it?

User's recommendation: I want the company to improve their service and how to deal with customers.

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ID
#2788000 Review #2788000 is a subjective opinion of poster.
Loss
$1600
Preferred solution
I need to request lbc to contact me with the information on the status of package sent to me. I also want them to deliver to my new address 1621 Dole St. Apt 105, Honolulu Hawaii 96822. The sender is Analita Zafra.
New Reviewer

Inconsiderate STAFF

LBC DAET (DAE01) branch doesn't even deserve ONE STAR. Entitled staff. I got a message about my item ready for pick up around 3pm, without any details as to their operating hours so I could at least have an idea what time to go there. I asked their Twitter CSR, told me they're open til 6pm. Got there 25-30 minutes past 5 and they are already closed. The staff were still inside so I tried to ask if I could still pick up my item since I was told they are open til 6pm but they refuse, saying I just come back next day. Which is so pathetic since I'm already there, they should have compensated for that mistake by going through the transaction but they didn't. Imagine the hassle and waste of time. So inconsiderate!

User's recommendation: Boycott this greedy courier! Too expensive rates yet so unprofessional staff!

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ID
#2743956 Review #2743956 is a subjective opinion of poster.
Location
Daet, Bicol Region
Pros
  • Packaging secures the item
Cons
  • Rude and inconsiderate staff
Preferred solution
Apology
New Reviewer

4 mos since my box was pkd up & not yet delivered. Still waiting for another vessel to pk up my box in Hongkong. Really? Verrrryyy inefficient. Something wrong with your system. Verrrryyyy POOR servi

My B Box which was picked up April 23. 2021 until now has not reach Philippines, almost 4 mos now. Trucking no.117437**** Sender: Nerisa Cabrera Receiver: Edsiel Escoton Dipolog City I sent 2 boxes . The other box was received 3rd wk of June &;;; the other one still in Hongking as per trucking.

User's recommendation: Do not send to LBC look for other companies.

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2 comments
#2046434

Hi Nerisa C Uvt, allow us to help po. Kindly provide us your details at our official Facebook account, Twitter and IG.

Thank you. - Lovely

#2042913

LBC - VERY POOR SERVICE

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ID
#2740973 Review #2740973 is a subjective opinion of poster.
New Reviewer

I have some issue on my parcel...

Tracking number-181525****63 Status: Shipment is with a concern. Please get in touch with our official customer channels.
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1 comment
#2036570

Hi Sir/Ma'am! May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts?Kindly send a message through our channels below so that your concern will be addressed properly.

Thank you. -Cha, LBC Customer Service Associate Facebook page:https://www.facebook.com/LBCExpress Twitter account: @lbcexpress IG Account: @lbcexpress

ID
#2692015 Review #2692015 is a subjective opinion of poster.
Cons
  • Very poor handling
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Bad customer service

Un bbae s bangkal branch davao city Pagsbhn nyoninuuna pa iba n d nkapila 1hr n ako nkpila s harap d lng mn nya akongcatter nauna pa iba pagdtng s akng offline *** n babae nndya napakwalang hiya peste!

User's recommendation: Wag nya gawn s iba busit.

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ID
#2681392 Review #2681392 is a subjective opinion of poster.
Pros
  • Wala
Cons
  • Wala
Preferred solution
Let the company propose a solution
New Reviewer

Tracking of delivery

No one answering my calls. Been call these numbers several times. I would like to know the status of my parcel.
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ID
#2671104 Review #2671104 is a subjective opinion of poster.
Pros
  • No update in shipment and no on time delivery
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Staff rudeness

LBC Express - Staff rudeness
I want to complain yanessa baculi of lbc cash and carry makati, actually all girls of that branch is shrewish. But this girl yanessa keep telling what should i do. I know what to do that I should not write at the back of unused sticker about the encashment, but when i ask for form some lbc branches dont have enough form so i used to write at the back of unused sticker. That branch is so slow they always have long lines cause as i have observed they used to break I think 2-3 person and that time only 1 staff left in the front desk. Here are some of my evidence, i have my number 1:16 pm and transaction last at 1:52 pm

User's recommendation: Don't go at lbc cash and carry.

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ID
#2665364 Review #2665364 is a subjective opinion of poster.
Location
Makati City, National Capital Region
Pros
  • Hassle and unprofessional
Cons
  • Give me so much stress
Preferred solution
Let the company propose a solution
New Reviewer

Complain: delayed shipment

Been calling LBC branches all over Davao city just to get in touch with anyone who can provide answers on where and why my shipment is delayed but all of the contact numbers are useless because no one is picking up their phones
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ID
#2657035 Review #2657035 is a subjective opinion of poster.
Location
Dammam, Eastern Province
Preferred solution
Deliver product or service ordered

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