
LBC Express
LBC Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBC Express has 1.5 star rating based on 1431 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Hassle and unprofessional, Very irritating.
Cons: Poor service, Poor customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Bad", "I highly recommend LBC for safe and fast deliveries. Their service is reliable, and the staff is very accommodating. If you’re looking for a hassle-free shipping experience, LBC is a great choice!", "I will never refer this cargo company to anyone. Trust was lost", "Change your expected days of delivery so customer won't expect much", "Seek alternative shipping services".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBC Express has 1.5 star rating based on 1431 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Hassle and unprofessional, Very irritating.
Cons: Poor service, Poor customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Bad", "I highly recommend LBC for safe and fast deliveries. Their service is reliable, and the staff is very accommodating. If you’re looking for a hassle-free shipping experience, LBC is a great choice!", "I will never refer this cargo company to anyone. Trust was lost", "Change your expected days of delivery so customer won't expect much", "Seek alternative shipping services".
Most users ask LBC Express for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































My one box was missing
Scammers, please delivery my other box please. They delivered only the large. I need my XLarge please.
User's recommendation: Bad
Report item missing with my boxes
I box was delayed for almost 10 days, it was track in Cagayan track number 121153****, the box came not in original tape 2 jars of peanut butter, 2 boxes of chewy bars, 2 boxes of rice crispy, 5 t shirts. It was lost in transit , it is okey. The fact that I cannot trust this company to handle my cargo is just disappointing.
User's recommendation: I will never refer this cargo company to anyone. Trust was lost

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service/ unprofessional
I reached out to LBC via email two days ago and I have yet to receive a response. I contacted LBC customer service by phone on two occasions today.
On both occasions, the representatives hung up the phone when I sought information on my shipment. My concern is this: I shipped three boxes from Honolulu to Tagum City using LBC shipping. All three boxes were shipped on the same date and arrived at the LBC warehouse in Manila on the same date, 22nd November. However, I noticed that two of the boxes departed the LBC warehouse in Manila on 23rd November en route to Tagum via Davao City.
The third box is shown to have departed the warehouse on 26th November via a different route.
The fact that the three boxes have the same final destination, arrived at the warehouse on the same date but left on different dates via different routes causes me concern. Customer service could simply provide me with an explanation and give me peace of mind.
- Convenient location to ship to philippines
- Poor customer service in attending customer problems
Preferred solution: Deliver product or service ordered
User's recommendation: Seek alternative shipping services

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very poor customer service/ unprofessional
I reached out to LBC via email two days ago and I am yet to receive a response.
I contacted LBC customer service by phone on two occasions today. On both occasions the representatives hang up the phone when I sought information on my shipment.
My concern is this: I shipped three boxes from Honolulu to Tagum City using LBC shipping. All three boxes were shipped on the same date and arrived at LBC warehouse Manila on the same date, 22nd Nov.
However I notice two of the boxes departed LBC warehouse Manila on 23rd November enroute to Tagum via Davao City.
The third box is shown to have departed the warehouse on 26th November via a different route.
The fact that the three boxes have the same final destination, arrived at the warehouse on the same date but left on different dates via different routes causes me to be concerned
Customer service simply had to address my concerns, give me peace of mind and it would have been ok.
- Convenient location to ship to philippines
- Unprofessional customer agents
Preferred solution: Deliver product or service ordered
User's recommendation: Stop using LBC shipping
Late/ still at sea for 2 weeks
It says 2-5 days from manila to cebu yet it will takes 2 weeks or more. This my 2nd time time still the same problem.
I guess i need to find another option next time aside from lbc. They did not follow what they said/advertise.
It only means they're not trustworty. Change your expected days of delivery so customer won't expect much
User's recommendation: Change your expected days of delivery so customer won't expect much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Undependable
So traumatic and depressing, my one large box was missing I sent last july 15 thru genkos LBC at Fresno ca. please have mercy Help!!!
My one box was missing, LBC Fresno CA , picked up my 2 large boxes, one delivered after 2 months, one was missing, so brokenhearted, so depressing, I reached out many times to your toll free no. and to the agent at Fresno CA, his name is Genesis Buenaventura, nothing good happened.
Please have mercy, take action about my missing box, I am a loyal customer, many years. Thank you
Not a good service it’s ***
I sent package from Australia to Manila on Sept and arrive at Manila Philippine on Oct 29 and then enroute from Manila to tacloban Nov 13 and the said it will arrive 2 to 5days but untill now I have no update about the package I have no idea where is the package now. We called LBC but even then the cannot tell where the package is.
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Verified Reviewer |VERY IRRITATING, FRUSTRATING ALL THE NEGATIVE WORDS BELONG TO YOU LBC...
MY SHIPMENT HAS BEEN EN ROUTE FOR 5 DAYS! MY MOM HAD NOT RECEIVED ANY CALL IF THE PACKAGE HAS REALLY BEEN DELIVERED.
WE ALL HAD BEEN WAITING THEN AFTER ALMOST A WEEK OF WAITING, YOU EMAIL US THAT THE ADDRESS IS UNKNOWN!
YOU HAVE NOT EVEN MADE A SINGLE CALL TO THE RECIPIENT! YOU ARE A TOTAL PAIN IN THE ***
- Bad courier
Preferred solution: Deliver product or service ordered
User's recommendation: I WOULDN'T RECOMMEND THIS AT ALL! NEVER TRUST THIS LBC!!!!!!!
Lack of customer follow up at both satellite (VA BEACH VA office) and main regarding missed pickup and rescheduling
This issue started when our initial pickup back in early Aug 2024. We called main office to book pickup with two additional 'custom size' boxes which we were told could be accepted.
However when the driver arrived (stationed in the Va Beach office location/office) I was told it couldn't be picked up. He gave multiple excuses such as 'I don't have room because of the promo", 'It is too heavy for me' (note that I did offer to help him but I believe he was upset because we boxed and pickup was in a side suite of the house and he didn't want to track thru the soft area even after I placed support sheets to wheel cart over)'. During discussion he consistently raised his voice to me as I tried to keep a level tone responding 'I booked this pickup correctly and it is not my problem that your office cannot schedule correctly'. I finally conceded to his inability to pickup and proceeded to rebook for the following week with another confirmed pickup time between 10am-2pm EST.
This scheduling also met with issues first starting off with no-show of driver between appointed times. I waited an additional 30 minutes before calling main number explaining situation and asked them to call local office for follow up. After another hour of no response I called back again and they told me they emailed office to get status; I asked for escalation of issue and was confirmed of said email response to the issue.
At 4pm my wife called local office directly and was given the same line that 'the driver is in the area'. Around 450pm she called again and was told they were trying to get a hold of the driver; however their office closed at 5pm and we got no further response with my entire day wasted waiting for someone to show.
As of this posting we are still waiting for a resolution and reply.
In closing the main points are that LBC has a severe issue with the following: (A)-lack of customer service, coordination between main and branch office (B)-lack of timely response to inquiries to both locations as I was given the appropriate apology line with no assurance of follow up (C)-improper employee attitude towards the customer issue (D)-company inability or willingness to address employee attitude towards customer
User's recommendation: Do not use their services
Highly Recommended
I had a great experience with LBC! Their service is fast and reliable, and the staff who handled my parcel were very kind and accommodating. I highly recommend LBC for their excellent service!
User's recommendation: I highly recommend LBC for safe and fast deliveries. Their service is reliable, and the staff is very accommodating. If you’re looking for a hassle-free shipping experience, LBC is a great choice!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga
My cousin sent the said Land Title in LBC Sindalan Ranch San Fernando Pampanga last December 2023 to me here in Israel but unfortunately I didn't receive it after 3 weeks so I contacted my cousin for fellow up of the documents I decided to until this only to find out my Land Title is considered missing.
Preferred solution: A new copy of land title of my house and lotsin Fiesta Community Porac 2 phase B Block 15 Lot 3
User's recommendation: Post office Philippine

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Verified Reviewer |Coz i have always been a lital customer of LBC,way aay back,my whole family in the states inly uses LBC and the bank as well ,and this is tuibibg the company"s name
They are rude, as in rude. Usually, customers have the attitude, but not in this company.
I had to get mad and give them a lecture on how customer service works, that it's bad for the company. Listen to my calls. I'm not exaggerating. I told them I used to be a supervisor for a call center with an international account...
and never have I heard the way these people handled calls. Maybe they were not trained or told their job description. Here in the US, customer service is a priority, people get fired for failing that. But it seems, if I'm going to see it from others' perspective, LBC is responsible for this?
When did they decide to hire rude people? Customer service is a skill set. After that, even my people no longer want to do business with LBC. Yes, they don't help, but you don't tell us that we're bad because we called you and it's 5 am there.
How do we know, we're in America, and why are you open and answering calls if you're telling us that we're the ones who called at 5 am? Kept on repeating and insulting. I don't wish for them to be fired, I want them to be educated on how to do well at their job because they're carrying LBC's name. Maybe it was only the guy that was nice and the other lady who apologized after I made my sermon...
but the rest... oh gosh, if I was there I would have come to your office and talk to them upfront. I'm sorry. The wait time is long and they drop the call and send a survey thing?
What about my concern, nothing. So I hope you address this. This is not a joke. If this spreads, people will be laughing at LBC and the employees who are very nice.
I've never encountered a rude employee at any of your offices or stores, here and in the Philippines, your people, drivers, everyone, so nice.
That's why I was shocked. I am writing this long complaint and I'm giving it time to write because as I said, I love LBC and I don't want this to ruin the company.
User's recommendation: Whatever u see in the tracking portal is all theyre gonna tell u....so useless to call.never gets resolved

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Verified Reviewer |Late arrived!
I sent documents from Nabua to Bulacan, they said they will deliver from August 14-15, and I said its still okay to catch up the flight of the person who will bring the docs. August 15, no docs arrived!
It was arrived on 16, unfortunately its too late! They are not precise on the date theyre puting on!

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Verified Reviewer |POOR CUSTOMER SERVICE, NO ONE CAN TALK SERIOUSLY WHEN IT COMES FOR FOLLOW UP CONCERN!
I SHIPPED BALIKBAYAN BOX ONE MONTH BEFORE MY VACATION(JULY 22,2024). EXPECTED DELIVERY DATE WAS JUST 40-50 DAYS BUT 60 DAYS HAD PASSED AND STILL I WAITED PATIENTLY ALTHOUGH I DID'NT RECEIVED HONEST REPLY FROM CUSTOMER SERVICE DESPITE OF RAISING THE PROBLEM UNTIL THE BALIKBAYAN BOX ALREADY EN ROUTE TO ITS DESTINATION AND EXPECTING JUST ONLY 1-2 DAYS TO UPDATE AGAIN BUT AGAIN 2 DAYS HAD PASSED.
WHERE IS THE CARGO? FOR YOUR INFORMATION TARLAC CITY CENTRAL LUZON IS JUST NEAR FROM METRO MANILA.
About
LBC or Luzon Brokerage Corporation is a leading provider of brokerage and air cargo services. Company was founded in 1950's and expanded its business worldwide. Today LBC has 800 branches nationwide and 90 branches abroad. Main abroad branches are located in Philippines, Australia, Canada, Hong Kong, Spain, Italy, USA, U.K., U.A.E, Singapore, Malaysia, Taiwan, Brunei, Guam, and Saipan. LBC was the first company that introduced 34-hour air cargo delivery service. Company provides a wide choice of solutions including international, air freight, sea freight, mail solutions and much more. Also LBC has Balikbayan box service that allows to send gifts and pasalubong inside a Balikbayan box, courier and money remittance services.

LBC Express is ranked 217 out of 1537 in Transportation and Logistics category
Asia, Worldwide, Australia, Other, USA, Canada
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