arleneguthrie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker National City, California

Poor Customer Sevice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Apr 19, 2024
I scheduled a pick up on April 15,2024 Booking number 444**** and was cancelled. The driver called and said he need to reschedule the pick up for Friday April 19,2024 due to him running late. I received a call around noon time from LBC today letting me know that they can't pick up and will need to reschedule again. This is just poor customer service and not acceptable for them to cancel my pick up twice in a row. Please note that I had to take a day off work in order to be home for the pick up. I would really appreciate for someone to give me a call.
View full review
Loss:
$500
Pros:
  • Sending pasalubong to family
Cons:
  • Unreliable

Preferred solution: Better Customer Service

User's recommendation: LBC Express - Poor Customer Service

Catherine B Amt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Fernando City, Central Luzon

Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga

LBC Express - Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga
LBC Express - Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga - Image 2
LBC Express - Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga - Image 3
LBC Express - Missing Land Title in LBC Sindalan Branch Sanfernando Pampanga - Image 4
My cousin sent the said Land Title in LBC Sindalan Ranch San Fernando Pampanga last December 2023 to me here in Israel but unfortunately I didn't receive it after 3 weeks so I contacted my cousin for fellow up of the documents I decided to until this only to find out my Land Title is considered missing.
View full review

Preferred solution: A new copy of land title of my house and lotsin Fiesta Community Porac 2 phase B Block 15 Lot 3

User's recommendation: Post office Philippine

Gavino Krj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Bad Customer Service at Blacktown crew

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LBC Express - Bad Customer Service at Blacktown crew
LBC Express - Bad Customer Service at Blacktown crew - Image 2
LBC Express - Bad Customer Service at Blacktown crew - Image 3
LBC Express - Bad Customer Service at Blacktown crew - Image 4
A Blactown Crew seems to make her own judgement on what items and qty that can be sent via airfreight. She contradict LBC website list of items allowed to be sent. She says Costume jewelleries not allowed and perfume bottles are limited to 2. Website says otherwise on Costume jewellery and perfume nor qty is mentioned for perfumes. If there are changes on what and items qty that are allowed, it should be published. It will save customers from walking 10 minutes with a heavy box at hand.
View full review
Pros:
  • At hand
Cons:
  • Poor transaction and communication of the personel in charge

Preferred solution: Apology

User's recommendation: Be prepared if you happen to be entertained by this crew.

Cion T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LBC Box not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I would like to think that this company is a scam. It's my first time to send a box from US to Philippines, it has been 75 days since I sent it, but the box is still at the origin port. If you reach out to them, they couldn't provide a good explanation for the delay. If at the end my box did not reach my family, I will sue this company. Whatever that box contains, they are from my hard-earned money.
View full review
Loss:
$2
Pros:
  • No pros at all
Cons:
  • Unreliable
  • Expensive
  • Not to be trusted

Preferred solution: Full refund

User's recommendation: Do not use this service at all.

Joel P Aio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over promised. Under delivered.

The handling of my LBC shipment is completely unprofessional. I have requested a status updates on the package and when the delivery will be completed, but not one person of the LBC staff can provide an explanation on the phone or via email.

The package has cleared customs in Manila 5 days before Christmas, and now has been sitting in the local LBC office in Carmona awaiting to be delivered for well over a week. Today is Jan 7, which is two full weeks since the package arrived in Manila.

This is completely UNACCEPTABLE.

I had dropped off my package at the LBC office in SSF, CA on the Christmas cutoff date back on October 18, 2023. Shipment left SFO by the end of October and arrived in Taiwan on November 17th. The package was sitting in Taiwan for over a month before finally arriving in Manila on Dec 21.

It has cleared customs on Dec 27, and the package was sent to the local LBC office in Carmona on Jan 3.

This package was supposed to arrive & be delivered by Christmas as promised, but it has yet to be delivered. No one from the LBC hotline or anyone reading my emails has given an explanation nor has given an update on when it will be delivered.

I am still awaiting delivery and a response as on Jan 7, 2024

View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hi! I'm having the same issue with the carmona team. Any updates with your package?

Anonymous
map-marker Riyadh, Riyadh Region

Too much delay on delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LBC delivery is very poor service, posted date for delivery is not being followed. It takes forever to arrived your parcel.
View full review
1 comment
Guest

HI, I have the same problem too.Their estimated arrival is being pushed an pushed. It takes forever my box to get there.

At Umac it takes only 2.5 months and no problem on the box.

With LBC it takes 3.5 days and it's not even there yet, and my first time, the box was opened. Bad ecperience.

Astrid C Llq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LBC Express - Bad customer service
LBC Express - Bad customer service - Image 2
LBC Express - Bad customer service - Image 3
Referring to their National Bookstore Complex branch. They have 2 associates, one is Jessica Corpuz, does not smile and gives customers an attitude. The other one does not want to give her name does not work, and when shes left alone does not smile and also gives customer an attitude. Took a picture of the sign on the door that said, Our joy begins and ends with a greeting and smile. The sign is faded, and we certainly dont get a greeting and a smile. I have pictures of both associates.
View full review
Cons:
  • Number on the receipt for the said branch just keeps ringing

Preferred solution: Improved customer service

User's recommendation: Let LBC know of your bad experience

Marla V Bsm

Complaint for Robinsons Tagum Branch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tracking number 181755****22. Sama status since Friday. Talked to the manager and other staff and said its in transit. Using roro 5-7 days but your lead time on your website says 4-6days from Mindanao to NCR. Whats taking this too long?! If parcel sleeps in your branch for 3days, no doubt it will not be shipped coz no one is moving! Manager also promised to update me but not a single attempt since my last call to him. Called today and he is also not answering!! Disappointing, misleading and looking at LBC site, you have partnet delivery by airplane. What is really thr truth?!
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Find other courier!

Anonymous
map-marker Modesto, California

My box still not yet deliver

When I talked to the customer service, he said they tried to look the address but they cannot find it and that is the reason why it was not delivered within 60 days as the LBC staff here said.
View full review

User's recommendation: If the your staff can not find the recipients address please use the telephone numbers that the sender gave you. Like in my case I gave two numbers to contact if this matter arises. Please call the people who will receive the box. But your CSR's, they are good in talking to us clients I appreciated them and very courteous.

Alma C Fdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need a copy of your policy stating not given to...

I need a copy of your policy stating not given to anybody children documents even a parents with child ID...ayaw ibigay ng LBC representative ninyo and documents ng 6 years old anak ko kahit my ID na akong dala kasi wala daw akong authority at wala naka c/o. Nag aral ang bata may mga exam this week, gusto ninyo ang 6 years old kumuha ng documents nya. Show me a policy stating that the parents of the minor has no authority to claim her documents ship from DFA through LBC. Show me the policy, please!
View full review
Anonymous
map-marker Long Beach, California

Box pick up.

Tried to call cerritos California branch, no one bothered to answer the phone. Called 6 times, it's just ringing.
View full review
Drevon Agm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel pick up

Cancel pick up on Monday April 8 Kasi I booked for tomorrow...so I have to cancel for monday april 8
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Tamayo, Pangasinan

Lazy Liars

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'd give you 0 stars if I can. LBC courier drivers are pathological liars and very lazy. They are infamous for tagging your shipment as having a problem and that "consignee was not at home". But the truth is, your couriers are just extremely lazy. They don't knock. Heck, they don't even go to the address. They just make up a bunch of stupid excuses to cover up their incompetence and laziness. You should put GPS trackers on them and bodycam, put them under surveillance. No wonder businesses prefer other couriers like 2Go, NinjaVan, Entrego. LBC sucks ***
View full review

User's recommendation: DON'T EVER SHIP PARCELS VIA LBC

Jamez Xix

Good pm po maam/ sir.. Gusto ko lang po sana mag...

Good pm po maam/ sir.. Gusto ko lang po sana mag tanong.. Ang mama ko nag work sa manila last 2014 at nag papadala sya ng pera sa amin dyan sa branch niyo sa new manila lbc.. Ngayon nasa cagayan de oro city Mindanao na po sya.. Gusto niya bayaran nmi na gasto niya lahat padla sa amin.. Okay nman po sa amin kaso wla na po ang mga recibo bah.. Gusto namin malaman lahat ng amount na npa dala niya sa amin.. Pwede po ba maka hingi ng print out sa mga recibo na npadala niya sa amin? Mother name. Simforiana albulera Camporedondo (nag padala) Steffi Camporedondo Jamisola (pinadalhan niya my sister)
View full review
Nansi Tlq
map-marker Mexico, Province Of Pampanga

Poor service waste of time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tatlong lbc branch bocaue,marilao bulacan at san fernando sm lahat sila pinaghintay ako ng mahigit isang oras yung isa pinabalik pa ako kinabukasan bago ko makuha yung pera padala kung sino man makabasa ito please lumipat na lang kayo sa iba sayang lang yung oras nyo at pagod
View full review
Anonymous
map-marker Caloocan City, Manila

Poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a package come back to me 3 times with a status saying house closed. Receiver never received notification of delivery and they havent been able to provide proof of delivery attempt. I tried to have them re-deliver each time as the receiver has always just been there but today, a month and almost 2 weeks later it came back to me, again. Im still trying to contact them as this is a terrible inconvenience, the parcel was supposed to be received before Xmas but its almost Feb now and they still havent received it. Youre better off with JNT or JRS, even Fastrack. Never again Lbc.
View full review

User's recommendation: Use any other courier except this

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article