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LBC Express-Ang tatamad ng mga delivery staff!

Noong May 17, 2016, nag-order ako sa Lazada ng item then LBC express ang courier. Nang mabasa ko na LBC ang courier, sumama na ang pakiramdam ko kasi lahat ng inorder ko sa Lazada tapos LBC ang courier (three in a row), hindi nakakarating sa akin ang item. Palaging...
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80 comments
#2049287

nagpadala ako ng maraming item sa lbc dito sa robinsons fuente branch sa cebu to Oriental Mindoro. Ang nakakbwisit nakarating nga ung box ng mabilis pero kulang ang nasa loob ng box.nawawala ang celphone na ipinadala ko sa anak ko at ang mga alahas ko kasama na ang kwintas,relo at hikaw ..may mga value ang mga un talagang matalino kayo un pa tlga ang kinuha nyo may sentimental value sa akin un. ngayong magdadalawang linggo na pero ung sinasabi nyong investigation ay wala parin hanggang ngayon putang ina nyo nakakapagmura na kayo..cellphone ng anak ko na pang online class ninakaw nyo pa..tang ina ilang beses na ko nag complaint at nag email sa inyo.mag email kayo puchaa nakakawala kayo ng respeto kase binabalewala nyo ung mga reklamo sayo dapat sa inyo pina pa tulfo din,,wag nyo na hintayin bilisan nyo nang inbestigasyon dahil nakakasabog n kayo ng dibdib sa galit,,hihintayin ko ang email nyo

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ID
#852727 Review #852727 is a subjective opinion of poster.
Location
Tagbilaran, Bohol
Service
Lbc Express Delivery Service
Reason of review
Poor customer service

My friend she send package for me since Sept. 20,2022 and saying it will arrive in 2-3 days but unfortunately until this date Sept .30 I haven’t receive any. Please pay attention to my package .

LBC Express - My friend she send package for me since Sept. 20,2022 and saying it will arrive in 2-3 days but unfortunately until this date Sept .30 I haven’t receive any. Please pay attention to my package .
Im expecting my package with in 2-3 days according to LBC but I havent received any .sender sent to me Sept.20 and up to this date Sept.30 I havent recieve anything . So disappointed !

User's recommendation: I don’t recommend LBC!

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ID
#4034336 Review #4034336 is a subjective opinion of poster.
Location
Rochester, New York

Not yet received the balik bayan box 3months na

Mas nauna pa madeliver yung 2box na huli pinadala kesa dun sa 6box na nauna magkakasabay na pinadala

User's recommendation: Keep your receipt always.

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ID
#4032886 Review #4032886 is a subjective opinion of poster.
Location
Addition Hills, Manila

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New Reviewer

Want to chage details

hellow godevening po p atulong nmn po ako di kopa nkukuha yung psa docmnt ko po ...lbc lucban branch po. di po nila tinatnggap yug tin id at brgy cert ko .kailngan kopo tlga u g psa pbrth ng bby ko pra sa pang bnyag na requirmnts pa tulong nmn po ako .salmat po
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ID
#4003972 Review #4003972 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

I did not receive my delivery

LBC Express - I did not receive my delivery
Did not recieve my delivery from. Molino Cavite which was sent to me by my sister in law Jennifer lagar zoleta..
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ID
#3989603 Review #3989603 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Bad Customer Service

Update by user Sep 20, 2022

I have reached out to the recipient again and she still has not received it nor heard from LBC.

Original review updated by user Sep 20, 2022
LBC Express has been around for ages, you would expect them to up their game against competitors but no. First off, when you utilize their mobile app or website, you can only...
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ID
#3988152 Review #3988152 is a subjective opinion of poster.
Loss
$1745
Preferred solution
Deliver product or service ordered
New Reviewer

Staff is not accomodating

We went to LBC Paliparan (Dasmariñas Cavite branch) at 5 ish on a Saturday but they didn't accomodate us saying they've already closed at 4 PM. No "CLOSED" signage on the door and 2 staff can be seen doing nothing at the counter. We've read in LBC FAQs that we can pick up our parcel from 8 AM to 6 PM but it seems like your staffs aren't aware of this and has their own closing time.
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ID
#3973198 Review #3973198 is a subjective opinion of poster.
Preferred solution
Apology

Undelivered Parcel

My parcel was not deliver to my address...PUROK 2 BANCAL SINUBLI,LUBAO,PAMP. 173774****22 tracking id
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ID
#3957266 Review #3957266 is a subjective opinion of poster.
Location
Baguio, Benguet

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New Reviewer

Trying to find out what went wrong with my parcel

The recipient was unable to receive my parcel because according to them the address was incomplete which is not true. The delivery person said they were unable to contact recipient but recipient did not receive any calls although he got the notification that the parcel will be delivered on that day.
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ID
#3933023 Review #3933023 is a subjective opinion of poster.
Location
Irvine, California

Can’t call them

I was calling to get a schedule to pick up my packages but i couldnt get hold of them. At first phone rings and then gets fast busy. Dont know if its broken or nobodys at the office. But if you check online, the office in Carson is open

User's recommendation: Try another shipping company.

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ID
#3905818 Review #3905818 is a subjective opinion of poster.
Location
Phoenix, Arizona

Binuksan Ang box at binawasan ang laman

LBC Express - Binuksan Ang box at binawasan ang laman
LBC Express - Binuksan Ang box at binawasan ang laman
LBC Express - Binuksan Ang box at binawasan ang laman
More than 3 months bago natanggap ang box na ipinadala ko s Pinas. Ang sabi mali ang address eh tama nman ang address. Ang sabi hindi daw sumasagot sa tawag eh wala nman tumatawag. Bawas ang box madami ang nawala. Nakakalungkot ang mahal na ng bayad sa padala Nanakawin pa Sabi ng ttay ko wag na ako magpdla ulit sa Lbc

User's recommendation: Choose wise kung saan kayo magpapadala ng box.

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ID
#3886428 Review #3886428 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Their phone no is not working

Tried to call lbc many times and their phone is not working. They do not have another phone no. options to call so hard to get a hold of someone
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ID
#3827612 Review #3827612 is a subjective opinion of poster.
Location
Woodstock, Georgia
Preferred solution
Let the company propose a solution
New Reviewer

Worst service

Worst service! Doesnt know professionalism, I booked a pick up date they gave me a date and a time which is 10am-1pm. I called several times if their driver is already on the move and they said yes, i waited and waited and waited with bunch of calls to customer service...
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ID
#3823661 Review #3823661 is a subjective opinion of poster.
Location
Princeton, New Jersey
Cons
  • Irresponsible and inconvenient service
  • Very dissoppinted
Preferred solution
Let the company propose a solution
New Reviewer

Got my package earlier than i expected. It feels good. Great Job. kudos

LBC Express - Got my package earlier than i expected. It feels good. Great Job. kudos
Nothing at all after knowing that my package was returned to LBC. I understand the mistake in the declaration. LBC was able to send it back for shipping. Now its OK. Am satisfied with the immediate action and correction of the LBC management about my package from the Philippines.to USA. Its been resolved immediately.

User's recommendation: It’s all perfect getting informed accurately by the status of my package.

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ID
#3820450 Review #3820450 is a subjective opinion of poster.
Location
Montebello, California

They cant even update their information with their website

LBC Express - They cant even update their information with their website
Deceiving, their shipping fee is too expensive.They cant even update their information on their website. Atleast phone number will do so we could also contact u.cjjdjdjjdjdjdjjdjdjdjdjsjsjshshshshshshshshsh
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1 comment
#2236725

Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly.

Thank you. -Cha, LBC Customer Service Associate Facebook page:https://www.facebook.com/LBCExpress Twitter account: @lbcexpress IG Account: @lbcexpress Hotline: 8-858*-*** ar 1800-10-****-999

ID
#3809527 Review #3809527 is a subjective opinion of poster.
Location
Aringay, Ilocos
New Reviewer

No refund

LBC Express - No refund
Dear Sir/Ma'am, I have a complain regarding the LBC about my parcel I send from LBC in Pagadian City going to Russia and they send it back to pagadian lbc because of Russian not unserviceable. It's been a long time 15 days waiting for the parcel to arrive in pagadian....
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ID
#3756262 Review #3756262 is a subjective opinion of poster.
Service
Lbc Express Delivery Service
Preferred solution
Full refund

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