Quezon City, Quezon City
1 comment
Not resolved

Mga incompetent ang empleyado sa LBC Marilao Branch.Doesnt even know what CUSTOMER SERVICE is!

Pagdadabugan ka at tatarayan. I have experienced poor service all the time. Pero pinalampas ko yon. But this time, sobrang katangahan sa side nila yung nangyari.

I was sending back a package to ZALORA. Ang laki ng sulat ko sa form nila na ang CONSIGNEE ay ZALORA pati account number sinulat ko. Then, nagencode yung teller, binigay sakin ang receipt na halos di na makita tracking number dahil di maayos pagkakapunit. Nagthank you ako kahit na napakamaldita ng mukha nya.

I went home thinking everything was fine and later that evening, I noticed na Lazada linagay nila instead of Zalora sa consignee. Edi wow! I contacted cusomer service then sabi na bumalik ako sa branch. So bumalik ako the next day, ang sabi naman sakin ng as usual na arogante na lalakeng teller hindi na daw nila machange pa yung consignee dahil nadeliver na yung package.

Lazada daw kontakin ko. Tapos ako pa sinisi nya dahil dapat daw dinouble check ko. Hello! In the first place sila dapat magdouble check.

Mahirap ba na kopayahin sinusulat ng customer sa form????


So ngayon di pa resolve issue.Still trying to contact their customer support na ang tagal tagal magreply.

Review about: Package.

Review #634502 is a subjective opinion of a user.

Turnaround Time
Diversity of Products or Services
Delivery Service
Insurance Quality
Billing Practices
Additional Fees
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Tracking Tool
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Hi Sir/Ma'am! May we request you to please direct your concerns to us thru our official facebook page at www.facebook.com/lbcexpress or call our hotline at (02)858-5999 or 1-800-10-858-5999. May we know the tracking # of this shipment so we could assist you properly. Thanks!

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