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I was sent a package from Cotabato last Tuesday morning, August 23. He was advised that I can claim it the next day which is August 24 in the afternoon. I decided to pick it up awhile ago, August 25, but was told it isn't there yet and it might take until tomorrow, August 26.

I then questioned why it had to take that long when according to the tracking details, it was already received at North Luzon Area on August 24 at around 8pm. I am from Urdaneta, Pangasinan and as far as I can remember it isn't that faraway. It was already lunch time awhile ago when I was trying to claim it. I asked the staff from LBC Magic Mall where the North Luzon Area Center is for me to have an idea where it was coming from before being forwarded to Urdaneta Team. Much to my dismay, he answered me as if he was very irritated, he said it was in Nancayasan, Urdaneta. I was so furious, I don't know if he was that dumb or if he thinks I'm dumb with the answer he gave me! I am trying to claim it in Urdaneta Town Proper which is just 10-15 minutes away from Nancayasan and my package isn't there yet?!

I again asked another person who is also an employee of LBC to try to track it for me. He said he is still being forwarded and said the commitment for Mindanao parcels is MAXIMUM of 2 days. EXACTLY MY POINT! My package was sent Tuesday morning so the 2nd day is Thursday morning but still I don't have it and nobody seems to understand a very simple logic!

I also had posted a comment and sent a message through your FB page but nothing happened. I sent a chat request, left my details and concern but to no avail.

I would now want to file a formal complaint. Upon writing this, 11:36 pm of August 25, the tracking details hasn't shown any change. That package contains a very important document, the service provided and the reasons given was very poor!

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Location: Urdaneta City, Ilocos Region

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