Not resolved
Customer service
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
1 comment

Im getting suspicious if there's any theft involved with my package. My friend sent me my package December 18, 2017 but until now there's no movement?

How can this happen? This is not right. I called up LBC several times since December. Initially they cannot locate my tracking no when I went to the branch.

The ones I noted are dated January 10 and 15, 2018. Both customer service agents, like Derek promised me he will get back within 48 hours as to the movement of my package but until now I didn't receive any update via mobile no.

I am very disappointed. Im hoping my package didn't get lost.

Product or Service Mentioned: Lbc Express Customer Care.

Reason of review: (1) No movement with shipment for 1month already; (2) No feedback from agent as promised w/in 48 hrs; (3) Online customer feedback was not working.

Preferred solution: Deliver product or service ordered.

I liked: Tracking tool, Affordable, Pick-up service.

I didn't like: No movement for 4 weeks where delivery should happen already, This indicates my package was literally neglected, Very poor services, No further information were provided on status of pick-up.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hi Ka LBC, kami po ay handang tumulong sa inyong mga concern, kindly redirect your complaints to us by sending a private message to or a direct message to Bukas din po ang aming hotline 24/7, kinldy dial 8585999 for Metro Manila and 1-800-10-8585999 provincial.

Thank you. -Marsha, Customer Care Associate

You May Also Like