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as per advice from the sender pipick upin ko ang cargo ko on March 31, 2019, with tracking no. 181335****23 sa nova square pero hindi ko kc alam kung saan yun, kya nag try ako sa Nova i-mall and as per agent nasa sm novaliches ang cargo ko, ok nagpunta ko sm novaliches pumila ako ng matagal in standing position pa then ang sabi wala naman sa kanila ang cargo ko. So hinanap ko si LBC Nova Square and i found it nmn pero pagdating ko sa Nova Square sabi sakin hindi nya i rerelease ang cargo ko dahil wala akong LBC Card, ok mag aaply ako if needed pero hindi prin ma pprocess kasi daw offline naman.. my goodness. Alam nyo bang gamit yon sa graduation day? hindi ko tuloy nagamit.

Paano naman yung ibinayad ko sa service fee hindi ko naman nakuha yung dapat? Gusto nyo pa mag file pa kami ng complaint, my goodness sobra nyo na kaming inabala.

then i called LBC hotline para naman makatulong sakin, ang request ko tutal hindi ko na magagamit yung cargo ko kasi hindi nila ibinigay on time i balik nalang nila sa Baler Aurora at i paparefund ko yung fee na binayaran namin. Ang sabi sakin ng agent sa hotline mag babayad pa ako ng fee for return cargo?

LBC, ginagago mo ba ako? in the first place nagbayad ako ng fee na gusto nyo pra mapick up ko cargo ko, hindi nyo naman nabigay. Second, pwede naman palang makuha cargo ko kahit wala akong LBC card basta may valid ID ako.

I am not willing to pay again the fee for the return cargo, and i want to refund the shipment fee as soon as possible dahil may gagamit pa ng item na yon sa province.

Reason of review: unpick up cargo due to NO LBC Card.

Preferred solution: Deliver product or service ordered.

Location: Quirino Highway corner Pablo Dela Cruz Street, Quezon City, National Capital Region, 1116

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