228 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

June 04, 2015

THE MANAGERLBC Express Main Branch, Manila

Sir/Madam:

This has in reference to my transaction with the tracking # 179389****89 at LBC Express Gaisano Fiesta Mall, Talisay City, Cebu last April 7, 2015 where I was personally attended by an LBC Associate, Mr marc Anthony Pabico. During this date, I made a transaction to send three (3) boxes of supplement medicines ( C24/7) Aim Global Product amounting Nine Hundred Pesos (P900.00) per box to be shifted in Bayawan City, Negros Oriental. Mr. Pabico asked me how much is the cost of the item that I am sending and I answered: " It is Nine Hundred Pesos (P900.00) per box. Then he continued to facilitate my transaction. However, the medicines were just one of the items in bulk to be shifted in Negros Oriental declared lost in Dumaguete City Branch as per information relayed by Bayawan City Branch. After knowing such event, I went to the aforementioned branch in Talisay City and reiterated what happened and I asked for a refund. Mr. Pabico explained that I can only be refunded an amount of Five Hundred (P500.00) plus the P 175.00 as my transaction payment. I was dismayed why can I only have the said amount wherein I have sent three (3) boxes at (P900.00) per box with a total of Two Thousand Seven Hundred Pesos (P2,700.00) instead. I was not given any explanation prior to my transaction as to the amount to be reflected in the receipt and I appeared 5 times in said LBC Branch yet Mr Pabico seemed to be evading this responsibility. With this, I am hoping for immediate action to this matter and I can have the refund I need the soonest possible time. Thank you.

Truly yours,

ENGโ€™R. RANDY J. DOGMOCContact No. 0949-183-****

Reason of review: Poor customer service.

Monetary Loss: $2700.

Preferred solution: I need a full refund and ask customers for the exact value of the product and its appears in the customers O.R copy..

Location: Cebu City, Cebu

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

LBC Express Reviews

  1. 957 reviews
  2. 238 reviews
  3. 124 reviews
  4. 48 reviews
  5. 29 reviews
LBC Express reviews