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LBC Express - Non-performance on "Next day Delivery" promise
Kindly refer to attached screenshot of my LBC Tracking Number Status. Item was sent Friday March 3 and yet today is already Wednesday March 8 and I still haven't received my item. While I do know that they don't deliver on Sundays, the non-delivery from Monday to...
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1.0
I didn't like
  • Very poor services
#1018202
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LBC Express - No answer
Dear Sir/Madam; Good day!I've been calling your customer service and waiting for 20 minutes everytime i call, unfortunately never answered at all. Anyway,may i request your good office for a" certificate of mailing" as per ordered by the court to secure the said...
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Anonymous
Anonymous

you do realize this is a PUBLIC website an not owned/operated by LBC right? making demands for resolutions on here will get you nowhere.

Anonymous
kriz

what the....i was trying to send a message for LBC-Customer Service and there was this form that has to be filled up for at least a 100 words..at first i couldn't proceed sinc...

#969789
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Lbc Express - Delivery Service Review from Manila, Manila

Very disappointing experience Tracking#161636066518 Trans date 9/24/2016 Pickup Date 9/26/2016 at Mamburao Consignee: Panes,Roy Rev T Firstly: Your front Desk customer service lack knowledge on fees & charges. When asked how much per kilo I was told Php75/kilo x 5.4=405 plus insurance of Php20 i think so i told him 425 in all in my cellphone calculator. Then he behemently told me " e yan ang lumalabas sa system ano magagawa ko payag ka ba or hindi?" E Sir bakit po ganun & he insisted "halika dito halika dito sa computer ko para makita mo" hindi na po kase wala ako magagawa andito na din & it was my aspiration mapadalhan ng konti tulong itong kaibigan ko pari nasa hospital. He would even argued " mayaman ang mga pari may kamaganak din ako pari pano mo sasabihin walang fund mga pari" o sya di na po ako makikipagtalo kase meron pa po ako iba impt lakad. To my surprise when the OR was handed to me the difference in amount was VAT which is so easy to explain to customers. I highly suggest you remove Mr Herbert Barrameda at your front desk baka meron din iba pa ganyan ang experience sa kanya hindi nalang nagpa file ng complaint. I also suggest to conduct effective customer service relationship & orientation on your fees & charges to avoid unnecessay inquiries & complaint when properly explained. Secondly- with this type of delivery I was not asked of my contact number & of my consignee but when i asked Mr Herbert how do we know, he told me "basta segurado yun after lunch mga 2pm of Sept26. Thirdly when i followed up thru your customer#8585999 several times they would just tell me "yan po nasa system" under process. Very ridiculous system LBC has! Todate this delivery was not yet taken bec of your failure to notify & give feedback. Your feedback system is extremely inefficient! I spent times, effort, money & i lose my temper, i got emotional anguish because of your poor services. I hope you will give preferential action on the matter
1.0
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#928177
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Extremely disgusting experience! Tracking#179736438758 trans date 9/23/2016 delivery rate 9/24/2016 Consignee Panes, Roy Treyes San Rafael Parish 5108 Poblacion Abra de Ilog Occidental Mindoro Mobile#09157918182 First issue: the sender name typed was Ledesma, Mary...
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1.3
#928146
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Lbc Express Door To Door Delivery Service Review

the update for this delivery??
#923408
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Short Review on August 22, 2016

As ALWAYS!!!!! Pag nasa "TEAM SOUTH" na hindi na nag babago ang STATUS!!!!! Antagal mag deliver e manila lang naman to!!! Napaka BAGAL!!!!!
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#904976
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LBC Express in Manila, Manila - The worst customer service in history with a side of Rude

I sent my parcel on Saturday desperately needing it to be in our company representatives hands before 6am on Tuesday morning to present to a very important corporate customer. I was ASSURED it would be delivered on Monday, I am still chasing it around the country as even the customer services can't tell me where it is. I was not rude to them on the phone but all I received from them was rudeness and speaking over me before I'd finished my sentences. Telling me to write a complaint because they refused to help. I don't want to have to write a complaint all I want is a solution. We've potentially lost 10's of thousands of pesos in sales because of this mess up. I have insured it but does it cover late delivery? That's if it even shows up. I was even asking where our representative can go and pick it up from to save them the hassle of delivering it! But no one could tell me. The rudest person I spoke to was the supervisor!! Seriously, I will avoid them at all costs in the future.
1.0
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Turnaround Time
I liked
  • Front of house in the stores in dumaguete are friendly
I didn't like
  • Over the phone customer service
  • Very disgusting experience super delayed delivery
  • Unable to trace my delivery
#901200
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Lbc Express Delivery Service Review

I had my bought shirt shipped last monday and up to now I it's not yet delivered
#887133
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LBC Express in Manila, Manila - DOCUMENTs STILL NOT RECIEVED

akala ko b ay mabilis ang delivery at service nyo bakit sobrang tagal 4 days na wala padin ung documets na pinadala qu d parin nakukuha ilang beses na kmi pinabalik-balik ng lbc nabua cam sur at ang sabi ni Ariel Mendoza ng iriga hub ay sinunagling daw ang text verification at di raw ito totoo kc venirify qu qung anong status ng pinadala qu at qung asan na ito kaya tumawag aqu sa kanya qung anong nangyari at qung asan na ung pinadala qu tama bang sabihin nia sakin ito na wag aqu mg base sa txt verification status kc di raw ito totoo ano yun kasinungalingan lang b yan txt verification na yan.nakaka disappoint lang kung ganyan ang service at empleyado nio.
#865250
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Contact LBC Express Customer Service

Mailing Address:
LBC Express, Inc.
5/F Star Cruises Cenre Newport Cyber Tourism Plaza
Pasay City, Manila 1300
Philippines
Phone:
(866) 377-1192
All LBC Express Contacts
My cousin find the books im loooking at her place, then she send me the books thru LBC, but when she check the shipping status it's say that the package was delivered, although i didn't receive the package, then she freak out, so i go to nearest LBC branch, they say...
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2.0
#805340
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