Made a complaint about the service two days ago about a small package that has never left Hong Kong for Manila by AIR, a process that should only take half a day since flights from Hong Kong to Manila are just over 2 hours yet the package is still in Hong Kong one week later.They up date the shipping status, probably for my benefit showing the package "actually" departed Hong Kong at 00:00:36 hours on 15 June, Wednesday.
They showed an estimated arrival in Manila on the 15 June with an "actual" arrival at the airport in Manila at 00:00:51 hours. Unless LBC is using north korean rockets, it is impossible for the package to leave HK and arrive in Manila in 15 seconds.
Further to that, it is now 24+ hours later and there is no further update.Who is running this circus???
Attached is the estimate we got for the shipment at $51HKD (plus valuation) and what they actually charged at $113HKD.
This person wrote the review because of poor customer service at Lbc Express and attached photo s. Reviewer claimed that he or she wants Lbc Express to issue a full refund.
The most disappointing in user's experience was cant run a courier service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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