Lbc Express - LBC Thinks We Are ***

Made a complaint about the service two days ago about a small package that has never left Hong Kong for Manila by AIR, a process that should only take half a day since flights from Hong Kong to Manila are just over 2 hours yet the package is still in Hong Kong one week later.They up date the shipping status, probably for my benefit showing the package "actually" departed Hong Kong at 00:00:36 hours on 15 June, Wednesday.

They showed an estimated arrival in Manila on the 15 June with an "actual" arrival at the airport in Manila at 00:00:51 hours. Unless LBC is using north korean rockets, it is impossible for the package to leave HK and arrive in Manila in 15 seconds.

Further to that, it is now 24+ hours later and there is no further update.Who is running this circus???

Attached is the estimate we got for the shipment at $51HKD (plus valuation) and what they actually charged at $113HKD.

This review is a subjective opinion of a user.
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Value for money
Turnaround Time
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Tracking Tool
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Exchange, Refund and Cancellation Policy
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Billing Practices
Diversity of Products or Services
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Customer service

  • What I liked
      No items
  • What I disliked
    • Cant run a courier service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Product or service
Air Courier Pouch From Main Hong Kong Office To Manila
Review category
review #866217

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