Lbc Express - LBC is untrustable. Don't use if the're is any alternates.
My mother sent two boxes (One jumbo and one small)to her family in the Philippines that she worked on for a long time.It wasn't just fulled with simple run-of-the-mill items, but stuff like Hollister T-shirts, four big boxes of chocolates, Coffee-mate, trader joe's spread, and a lot more things my mother's side will love to have, but guess what, most of the expensive stuff got stolen by the workers at the company and came half full.
She was furious when she heard that they just left the old cloths we gave to them. At least do a background check on your employees. Tons of time and money wasted just because of a company's laziness. Contact costumer service?
Well we did, and what did they say? they said "We will investigate what happened to the package and when we find the workers we will move them". That is it? One, this investigation will probably take months to be on full effect and do anything, then get bored and stop all to together.
Two, if they find them, it won't matter all together, they will just move the employees the another branch. Why not fire them? Move them and nothing will happen. This company will build up a bad reputation and fall, and I hope a better alternate will rise.
She said she will tolerate if you want to try imported goods but not to the extent that you'll take almost everything.Get better service LBC or I think you won't be around for long.
More Review Details
What I liked
What I disliked
- Poor service
- Delayed delivery
- Lack of communication
- Bad experience--delayed delivery
- Lack of employee background check
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund if possible, punishment for the employees and better service of this company for everyone
- Monetary loss:
- Product or service
- Chocolate Shipping
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Hi LBC,.. I send my baggage last August 29,2014 and it takes 3 months more before my family received...Its ok if its late to arrive but the Thing which I could..."
- "Dear LBC, I have a bad experience in your company because my package been delivered damage and lost item I lost my adidas mens shoes worth 30kd, I hope this..."
- " The Manager, LBC Express Inc. at sa mga Kinauukulan, Ako po si Ricardo A. Del Rosario na wastong edad na nakatira sa Angono Rizal ay sumulat sa inyong tanggapan..."
- "I got a fake profile request. I talked to this guy for 1.5 year. His profile said he is 30 and he is a doctor. The pictures he had posted..."
- "I spent over $2,500 for my PB Comfort couch in grade E fabric. I spent more for the fabric upgrade and was told "it's brand new and the fabric that..."
- "They messed up on my print by adding an apostrophe after my company's logo on 600 shirts. Not only did it take 6 hours to get someone from Claims..."
- "I spent over 20 minutes with a brothers online support person who told me to take out the toner--remove it from the drum-replace it-go online for various information-do various procedures..."
- "Dealing with Consumers Kitchens and Baths was a terrible experience! I do believe that they are the worst company I have ever dealt with. After they sent a man to..."
- "My product was crushed and busted and does not work i would like another one please..."