Lbc Express Shipping Review from Quezon City, National Capital Region

We pay next-day delivery, and yet they remorselessly say "walang assurance" that your item will arrive on the said day.Item was supposed to arrive May 28 but it hasn't and no one knows where the item is.

The status is "forwarded" since 5am, forwarded from their Pasay sorting office. They do not track the vehicles or drivers they dispatch and so your item can very well get lost yet they will not even be able to help pinpoint the staff responsible for the loss. Useless contact center who say that they "note" your concern, but will not issue you a ticket and so no one will contact you again about your concern.

You are on your own with them.This is certainly something the DTI should look into.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Value for money
Insurance Quality
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Billing Practices
Additional Fees
Tracking Tool
Delivery Service
Turnaround Time
Diversity of Products or Services

  • What I liked
    • Online tracking
  • What I disliked
    • Long delays
    • Lack of communication
    • Incompetent customer service

Reason of review:
Poor customer service
Product or service
Lbc Express Shipping
Review category
review #856140

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May 29 #1166042

Email . U will get a reply. Pls report your concern asap. LBC has been so lax on most of the complaints. I
Think we need to file a class suit or write all our concern and have it signed.

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