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1.3

Extremely disgusting experience!

Tracking#179736****58 trans date 9/23/2016 delivery rate 9/24/2016 Consignee Panes, Roy Treyes San Rafael Parish 5108 Poblacion Abra de Ilog Occidental Mindoro Mobile#0915791****

First issue: the sender name typed was Ledesma, Mary Joanne Halili whc I complaint at once bec in the form i filled up sender should be Josefina Enriquez Halili. It happened maybe bec on the same date & time in your Greenbelt branch my daughter Mary Joanne Halili Ledesma thru me also sent a parcel to her friend in Pampanga w/ tracking#179736****68.

The lady told me what is important is the mobile numbers & address of the receiver or consignee as in your case.

2nd issue: about your branch to pickup which i made it very clearly should be in Mamburao Branch whc the lady even wrote in trans type your applicable code which only she/ you know/understand as matter of your procedure.

The consignee is a priest & was confined in hospital in Abra de Ilog that time for pneumonia whc is why I sent vitC medical supplements.

This morning when I verified, it was not yet received & apparently was delivered in your SanJose Branch. What a big mistake!

You don't fulfill to your delivery commitment. You are very inefficient and unassisting to your customers. Your feedback mechanism is very weak.

Please review this & make immediate & preferential action on this matter.

Thank you

Reason of review: Problem with delivery.

Location: Manila, Manila

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