Product: Lbc Express Pick Up Service Clear all filters (0 of 42 reviews match)
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LBC Express - Customer Service

I got stuck at my house all day long waiting for a driving to pick up my 3 lbc boxes... And I called customer service she hang up on me. The scheduled pick supposed to be from 10am to 2 pm but the driver showed up at 3pm. I was late going to work. I will Never recommend to anyone.. The customer service is beyond awful. Note: the driver never called, just showed up to my home.
Product
Lbc Express Pick Up Service
#1393112
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I waited 4 hrs for pick up of BBBoxes. To let the customer wait 3 hours ( plus 1 extra hour extended in case of unforeseen event) AND NO SHOW, NO CALL BACK or UPDATE, NO INFO fr MNGT or PICK UP Service....how do one think I feel? UNDESCRIBABLE...…maybe ...MAD like a...
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2.4
Product
Lbc Express Pick Up Service
I liked
  • Products diversity
  • Service at the field in the philippines
  • Ease of tracking
I didn't like
  • Inability to contact by customer & main office of pick-up agent
  • No sense of urgency and shortage of courtesy
  • No call-back to give status
#1389614
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I am beyond pissed. And sadly I expected the bad service. Today Oct 26 I wasted a whole afternoon for your pick-up agent. I had been given an appointment for pick-up of 4 Balikbayan boxes: 2pm-5pm. I was doing this for my sister and cousin. I arrived at the pick-up...
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2.5
Product
Lbc Express Pick Up Service
I didn't like
  • Consistently disappointing
  • Pick up service
  • Very dissoppinted
#1389484
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LBC Express - Balikbayan box pick up

It's not pick up in my house
Product
Lbc Express Pick Up Service
#1374785
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Im currenctly at the delivery hub/warehouse? Why would i choose to pick up a package ate the warehouse? I expect it to be in san jose, balanga, bataan. I dont know why the it has a pick up point at delivery hub but the address of the hub is at san jose, balanga,...
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1.0
Product
Lbc Express Pick Up Service
#1318176
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LBC Express - Pick up schedule

I’m so disappointed with the service of LBC. I scheduled a pick up service but waited too long for them. They should stick to the schedule that you request and customer service cannot even track down the status of the person who will pick up. So disappointing Sarcastic
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Product
Lbc Express Pick Up Service
#1309094
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I called the customer service last 28-April-2018 to schedule the pick-up of my box on May 1, 2018 which is Large box. I kept on asking agent Yasmin Luna if even holiday my box will b pick-up. She said yes. Unfortunately, today May 1,2018, which Iv been expecting the...
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2.0
Product
Lbc Express Pick Up Service
#1244936
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LBC Express - Service Going Downhill

This is becoming such a disappointment. You make an appointment for pickup, change you daily schedule then no pick up, no call, and when you check the next day too bad, can't get any help.
3.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Product
Lbc Express Pick Up Service
#1209872
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LBC Express - Absolutely Diabolical & Abysmal Service

Over 3 weeks ago I booked a collection to be made in the UK and had to pay the cost there and then. 3 weeks have gone by now, and despite numerous emails requesting why, I have not had a definite response from Customer Services, just 2 email replies that they are looking into it and will respond on the matter asap
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Product
Lbc Express Pick Up Service
#1203265
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dumating yung package sa warehouse tinambak ng ilang araw dun tapos binalik sa manila scs returns na mukhang pabalik na ng korea,.tinanong ko kung bakit d man lng dineliver, e ndi daw talaga nagdedeliver dun sa lugar namin, bakit di dinala sa branch ng bayan namin...
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Product
Lbc Express Pick Up Service
#1201880
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