Product: Lbc Express Pick Up Service Clear all filters (30 of 30 reviews match)
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I'm sending a box in the Philippines today and it's the date given to me when I call the 800 number to pick up my box.When the worker came here he sees for the bigger my box says he's coming back because he needs somebody to help him cause the box was so heavy and big....
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Lbc Express Pick Up Service
#1144319
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I scheduled for pick up for my balikbayan box.I waited for 4hrs coz they 9-12 after 12 I called I found out accourding to Susan it didn’t got through! I cancelled everything just to wait for nothing. Then she said I’ll be priority the next day. I’ll wait 9-10 she even...
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1.1
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Lbc Express Pick Up Service
#1132996
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Lbc Express - Inefficient Customer Service

LBC trice cancelled the scheduled pick up from our house. On those instances LBC rep argued for schedules not matching ours. They only stopped when told we will just send it by other forearder. The reps were very arrogant during those times despite of being a customer for almost 3 years. Anyway, we started searching for a new forwarder.
1.0
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Lbc Express Pick Up Service
#1112813
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I called for pick up (2 boxes), nice girl gave me BOOKING# for pick up, and they never showed up!No calls, no nothing. Unreliable. They should close! I called again, and girl says at their 800 number that we will contact you for new pick up date, no time frame, evident...
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Product
Lbc Express Pick Up Service
I liked
  • I like the sweet talk with their call center
I didn't like
  • You call them
  • Shameless management
  • Never show up on the scheduled pick up
#1101686
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I booked on aug 24 for pick up of box on aug 29 and sept 5 and order of new box ln aug 25.Aug 25 box came however today nobody has been messaging or calling me to pick up my box schedule aug 29, with first agent roselle told me that my booking for today is ongoing, and...
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1.8
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Lbc Express Pick Up Service
#1093634
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I'm so pissed off to the guy who called me yesterday 1 of your staff he pick up my box to my old house .He called me like I'm the 1 who got a mistake . Showing don't have respect to there customer . He yelling on the phone while he talk to me the house owner told me he...
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Lbc Express Pick Up Service
#1076300
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Lbc Express Pick Up Service Review

Went to LBC express branch in Bin Mahmoud on 6/4/17 to have a box picked up. I completed a pickup form and we agreed to have the box picked up between 10AM to 12Noon next day. Called toll free number twice for follow up. Box was picked up at 2:20PM. Very poor service, poor system and not respectable of other people's time.
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Lbc Express Pick Up Service
#1031042
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To whom It May Concern, I want to express how disappointed I am with your service!I made a schedule for pick up 3 days ago, I provided my address details and they even ask my contact number but 2 days passed no one came for pick up! Next is I went to branch which is...
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2.6
Product
Lbc Express Pick Up Service
I liked
  • Online tracking
  • Outlets are everywere
I didn't like
  • Incompetent
  • Your service
  • Lack of updates and communication from them
#1020565
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I want to complain regarding your staffs receiving calls from 00-800-100-130, this day 13Nov2016.There is one male staff who received my call around 8:45- 9am..I am requesting for pick up of my box to be sent via air cargo.. It was just good that i follow up my call at...
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2.8
Product
Lbc Express Pick Up Service
#954079
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I booked a cargo pick-up: 11:30am-3:30pm, 10/31/16, Ref 1777587.Nobody showed. I decided to call customer service (centralized in Philippines, serving worldwide) at 5pm. I was told that an email was sent to LBC-TO and expect that someone will pick up my box or call me...
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Anonymous
Max

Common problem at this location. Rafael the manager is rarely there and failed to give any employees the authority to do anything other than say no. Unhappy workers make fo...

Product
Lbc Express Pick Up Service
I didn't like
  • Attitude of the employee
  • Pickup sched change and not informing
  • Failed pickup
#939009
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