Quezon City, National Capital Region
1 comment
Not resolved

We pay next-day delivery, and yet they remorselessly say "walang assurance" that your item will arrive on the said day.Item was supposed to arrive May 28 but it hasn't and no one knows where the item is.

The status is "forwarded" since 5am, forwarded from their Pasay sorting office. They do not track the vehicles or drivers they dispatch and so your item can very well get lost yet they will not even be able to help pinpoint the staff responsible for the loss. Useless contact center who say that they "note" your concern, but will not issue you a ticket and so no one will contact you again about your concern.

You are on your own with them.This is certainly something the DTI should look into.

Review about: Lbc Express Shipping.

I liked: Online tracking.

I didn't like: Long delays, Lack of communication, Incompetent customer service.

Review #856140 is a subjective opinion of a user.

1.0
Price Affordability
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Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
Value for money
Turnaround Time
Tracking Tool
Website
Insurance Quality
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Reason of Review / Monetary Loss Order processing issue / Not specified
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Anonymous
#1166042

Email ftebmediation@dti.gov.ph .U will get a reply.

Pls report your concern asap.

LBC has been so lax on most of the complaints.I

Think we need to file a class suit or write all our concern and have it signed.

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