Lbc Express Next Day Delivery Service Review from Quezon City, National Capital Region
We pay next-day delivery, and yet they remorselessly say "walang assurance" that your item will arrive on the said day.Item was supposed to arrive May 28 but it hasn't and no one knows where the item is.
The status is "forwarded" since 5am, forwarded from their Pasay sorting office. They do not track the vehicles or drivers they dispatch and so your item can very well get lost yet they will not even be able to help pinpoint the staff responsible for the loss. Useless contact center who say that they "note" your concern, but will not issue you a ticket and so no one will contact you again about your concern.
You are on your own with them.This is certainly something the DTI should look into.
More Review Details
|Value for money|
|Diversity of Products or Services|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
- Online tracking
What I disliked
- Long delays
- Lack of communication
- Incompetent customer service
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