Lbc Express Next Day Delivery Service Review from Quezon City, National Capital Region

156 of 822 Lbc Express reviews

We pay next-day delivery, and yet they remorselessly say "walang assurance" that your item will arrive on the said day.Item was supposed to arrive May 28 but it hasn't and no one knows where the item is.

The status is "forwarded" since 5am, forwarded from their Pasay sorting office. They do not track the vehicles or drivers they dispatch and so your item can very well get lost yet they will not even be able to help pinpoint the staff responsible for the loss. Useless contact center who say that they "note" your concern, but will not issue you a ticket and so no one will contact you again about your concern.

You are on your own with them.This is certainly something the DTI should look into.

This review is a subjective opinion of a user.
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  • What I liked
    • Online tracking
  • What I disliked
    • Long delays
    • Lack of communication
    • Incompetent customer service

Reason of review:
Order processing issue
Product or service
Lbc Express Shipping
Review category
Shipping
review #856140

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Anonymous

May 29 #1166042

Email ftebmediation@dti.gov.ph . U will get a reply. Pls report your concern asap. LBC has been so lax on most of the complaints. I
Think we need to file a class suit or write all our concern and have it signed.

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