This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Refund for my item (COD).
isn't 8 wks enough time to locate and maibalik yung item?
we are both doing business here i just can't sit and wait until you on your own time sent back the item..you should have a system how to do things and have a deadline..
courier should not only deliver you should deliver on time
considering that the buyer declined to received the item i kindly ask immediately to request to return the item and until now it has'nt been returned.
so where is the customer service when the service has not been delivered properly
sumusunod nman kami sa mga policy niyo bakit kapag ngkkaproblem kami ang hirap i-settle puro na lang balik sa branch and sinsabi niyo why can't you handle and settle at the customer service..
the refund does not even compensate the inconvenience of going back and forth at the branch,sending you email for complaints..
time,money and effort has been wasted because of lack of system.
imagine ibbalik lang yung item it will take this long? saan ba npunta ang item?
I am writing you this letter to bring to your attention that I a not satisfied with the quality if service provided by your company on November 25, 2019 sent on LBC Robinson Starmills.
The item was about to be shipped to the customer apparently there was no item shipped to her. Upon learning the incident I immediately went to the branch concern and asked for re- shipped but according to your system the delivery was declined by the customer which I verified with the buyer and firmly said there was no item delivered to her, she was even waiting for it. And with this kind of service the customer got pissed off and cancel the transaction.
So it was a loss on my part, I loss a buyer and i paid for the shipping fee since it was a COD.
I went to the branch and I just asked for a recall of the item hoping I can sold to somebody else. Luckily I was able to found another buyer but the item is still nowhere to be found.
It was not return to the branch from December 6, 2019 to February 14, 2020 for the same reason that it's still at internal dispatch.
I am asking for a full refund of the total amount of the item and the shipping fee because this delay will not justify the Time, money and business opportunities has been loss with this kind of service.
I hope your company will be efficient enough to handle this kind of things and will have a good customer service that will answer the inquiries and give solutions to the problems encountered.
Your customer is the heart of your business I am looking forward to an immediate action to this complaint.
For your reference here is transaction number of the item, 3211 75** **95. Thank you!
Product or Service Mentioned: Lbc Express Customer Care.
Preferred solution: Full refund.