Not resolved

Hello,

Good Day!

I would like to get a claim for a refund. Just to give you an idea.I'm a seafarer.My flight was originally scheduled last December 26, 2015 6:30 am going to Manila, then Manila to Amsterdam by 8:pm on the same date to join my ship.The case is like this, Last December 18, 2015, LBC manila picked my documents that includes my passport from my company Maersk Line. My manager was told from LBC representative that I will be able to get my documents by Sunday December 20, 2015, since the shipping will only take for 3-4 days. We arranged for pick up in SM CDO so it won't take long to deliver the docs to my end. What happen was I went to LBC SM by Monday December 21, 2015 just to give allowance, but I was told that my parcel is not yet delivered to their end and it was shipped via sea cargo, a third party company for LBC. So, the SM LBC representative advised me to go to your warehouse to make sure that it won't take long to get the docs. I went to Baloy CDO LBC warehouse to get my parcel last December 23, 2015, then I was told that it was not yet delivered to their end because of the reason that Cebu Pac is congested. The man whom I spoke to said that there will be a delivery coming from Manila in the evening on the same day. So I gave my number for them to be able to contact me directly so I can go there right away. Just to give you an idea I live in Xavier Heights so Baloy warehouse is very far from my location. I need to spend money to be there and need to ride a taxi, plus my flight going to Manila was scheduled December 26, 2015 6:30 AM, then from Manila to Amsterdam will be 8:00 pm on the same day, that is why I need my passport ASAP. I went to your warehouse again in the morning of December 24, 2015 co'z i'm already worried with my parcel. And again I was told that my parcel is not yet delivered. The lady whom I spoke which is Mae said that there will be a delivery again coming from Manila by December 24 or 25, so as soon as they will go back to work by December 26, 2015 they will text me right away. So I was thinking after all the delayed maybe my parcel will be included on that day, so I rebook my ticket by 2pm on the same day so I still have time to go to LBC to get my parcel.I paid 1,500 to rebook the ticket Again my parcel is not included on that day and Mae told me that they don't know when will be delivered. So I asked my Manager to rebook my flight because my parcel is not yet delivered. So she rebook my ticket going abroad by December 28, 2015. and on my end I also need to rebook my ticket going to Manila by December 28, 2015 and needs to pay for another 3,811. On the same day Mae from LBC called me and was told to pick up my parcel by 2:30 PM..It was a very inconvenient that I need to go personally to your warehouse and rebook my flight. I was given a contact number to your warehouse but the sad part there is I keep on calling the number but no answer. I tried 2 days before I went to your warehouse and decided not to call but to go personally. The number is very useless. I don't want to claim for my fare going back and fort to your warehouse anymore all I want is to get a claim for the money I spend to rebook my ticket twice. Attached is the receipt and all the documents needed or a proof that I have my flight schedule on those days that I mentioned. Take note that I got my parcel after 8 days.

Hoping for your reply soon.

Review about: Lbc Express Delivery Service.

I liked: Very irritating, Customer service.

I didn't like: Sorry but still have no feedback, Website, Non delivery of items, Waiting the whole day for pick-up, Liar.

Review #762359 is a subjective opinion of a user.

1.0
Delivery Service
Reason of Review / Monetary Loss Poor customer service / $6000
Preferred solution Full refund

Had an Experience with Lbc Express?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
rjcutysweetybaby
#1092274
any update with my case?
Anonymous
#1087281
The best thing to do is to sue them for damages. Lbc is a very indfficient snd unreliable courier. Dapat dyan msgsara na.
rjcutysweetybaby
to Anonymous #1092275
dapat lang talaga magsara

You May Also Like

"i ordered at kimstore with a 24hr door to door shipment. order was confirmed as of wednesday w/ a tracking# yesterday delivery was just 5-10mins away from our house BUT DID NOT..." Read more
"Control # 80013904852 was on General Santos since May 27,2015. So it means i can receive my parcel that day or the next day since my place is not that..." Read more
"I'm working in Dubai and bought 2 watches. My trusted online seller sent the item through LRC which is a corporate partner of LBC. The item was received by..." Read more
"Good day. I'm a regular customer of LBC and last May 2015 I sent 2 boxes extra large size.I expect to deliver on or before 8 of July 2015 but..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more
"Luv the Watch and what they have to provide. It's always unique and very personable but I would luv to be able to get more of women's styled watches since..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more