LBC Express - Forwarded to Bataan Delivery Hub but the truth is it's still stuck at North Luzon Area
I ordered an item from lazada on Dec 12, 2 days later the item was verified, then they shipped it with LBC, then they gave me the tracking number. On Dec 18 my item was received at SolutionS Crossdock - Alabang, then i waited for 5 days before they have update for my item.
Dec 23, forwarded to Bataan Delivery Hub at 4am. I went to Delivery Hub on Dec 24 at around 10-11am. I said to the staff that my item was forwarded and not yet received, but they said there was a truck from North luzon area, my item might be on that truck, so they said to me that i'll go back at 4pm because they will scan first all those items. So 4pm i went to their branch again, they said my item might be left at North luzon area because they can't find my item.
But until now, Dec 26, no updates.
I'm really disappointed! LBC you're a LIAR
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Delayed delivery, Late delivery of item, Cannot submit complaint online, Do not know where your package is.