Not resolved
Customer service

I have observe that queues in LBC market market is too long and service are slow. There is no dedicated person for each process - encashment and parcels.

Where is the SLA ? Do you commit to serve your customer better. I do not see that employees are empowered to be customer focus.

No men to assist packing the big stuff. I have been working in operations in 9 years and this is definitely not meeting the SLA.

Product or Service Mentioned: Lbc Express Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 15.
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