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Update by user Apr 01

It’s been 4 months and I did not receive my package. They never sent it back to the sender as well and no refund.

They kept promising to deliver it back to the sender and yet they did not do anything. I stopped calling them since overseas call is cery expensive and it already caused me a lot of money , and stress until I just decided to gave up and accept the fact that I will never receive anything nor my package will be sent back. And That the money I paid will never be refunded. Damn LBC, my only request is for them to have the courtesy of sending back the package.

My sender also asked them if he can just pick it up from wherever the package is. Yet no darn answer from them. It’s really frustrating and I swear that I will never ever use any courier in the Philippines. Most specially LBC it’s bad enough that they cannot do what they promise, but they don’t also have that courtesy of atleast sending back the package to the sender or atleast give anything back for compensation....

this COMPANY should be FORCE CLOSE. All they ever dis was keep the money on their pockets and continue to disappoint and disgrace their customers..

SHAME ON YOU LBC!!!!! Mahiya naman kayo!!!!

Update by user Jan 21

Still haven’t receive my package. I tried several times contacting them via overseas call and they kept telling me the same thing, that there has been some problem, that they will just send the package back to the shipper, that will call update me....

that they will call me after 2 days , etc etc... and that was about 2 weeks of never ending the same conversation. They didn’t call me I called them via overseas call. Until I got freasking tired and asked my sister in the Philippines to just call them for me and get some updates.

Finally someone responded quickly and he called my sister. He then asked for the recepient’s information and the list of the items inside the package. Then he send it again to me... that was January 17, take note the package’s original shipped date was December 06, 2018...

and is being ship again on January 17,2019....I check everyday for the tracking update to atleast see if there’s any changes, 4 days had passed and so far nothing’s changed.... so the question is? Will I ever get my package? I don’t know I’ll wait for a week more...

and if nothing’s changed on the tracking update...

then that’s it... screw LBC!

Original review posted by user Dec 20, 2018

Initially said they will reply in 1 day but it has been 2 days and no one even bothered to read my message. The package sent to me cost 2,800 pesos and it’s not even 3 kilos , I paid for it without questions, it’s been 2 weeks and based from the tracking number Of my package it’s still in the Philippines...

for 2 weeks?? Seriously??? You charged me more that I should pay for the package because your staff who picked up the package said that even if the package does not weigh 3 kilos ... it will still be considered as 3 package did not even exceed 2 kilos and yet I paid because I badly need that package...

I expected a good service and fast service in return...

atleast answer my damn question or reply from my message... but nothing!!!! Package haven’t left the Philippines for 2 weeks, no replies, no message, nothing at all.... and you call your service express???

Believe me unless you tell me where my package is... I will make sure this issue will go to the authorities or even the media to make sure that you do your damn job!

Product or Service Mentioned: Lbc Express Express Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $180.

Preferred solution: Deliver product or service ordered.

I didn't like: Not good in delivery or communication, Does not respect deadlines, Lack of employee background check, Heartless and not putting a little bit effort on their job, This company is more like a fraud and should be close.

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