Lbc Express - DELAYED DELIVERY AND FALSE PROMISES

270 of 822 Lbc Express reviews

Tracking number is 311163113800.Sender: Dianne Serrano Receiver is Germaine Sumulong.

Dec. 6 pa po ito na-ship. When we tracked it on lbc website, nakalagay dun LBC have two attempts na ideliver yung package pero house closed "DAW" kahit hindi naman nawawalan ng tao sa bahay to receive the package. So tumawag ako sa customer service nila nung Dec.

12, Sinabi nila sakin na na-hold nga daw sa warehouse ng LBC ang package dahil house closed. Warehouse is located sa alabang pa kaya pina-transfer ko na lang ang package from their warehouse to LBC pateros Branch code GDP05 (Ground Floor Gen Luna cor B. Morcilla st. Pateros City) binigay ko pa buong address para doon na lang sana i-pick up ng receiver.

Sabi ng customer service nila, it will take 24-48 hours before matransfer. We waited until Dec. 16 pero hindi pa din na-transfer. tumawag ulit ako sa customer service nila noong Dec.

16. I talked to JEN OBIAS which is their customer service representative, only to find out na hindi pa din natransfer ng delivery team nila ang package from their warehouse to LBC pateros. She gave me an assurance na matatransfer na talaga this time dahil ipa-follow up niya daw. But until now which is already Dec.28 HINDI PA DIN NATATRANSFER ANG PACKAGE.

Ano na LBC? hindi na ma-contact ang hotline niyo. Hindi gumagana ang webtalk, at hindi makapagsend sa email. Wala din maisagot na maayos sakin sa facebook message.

Ang sinabi lang sakin house closed daw kaya hindi nadeliver WHICH I ALREADY KNOW that's why pinatransfer ko nga sa LBC pateros para ma-pick up na lang. Pero until now WALA PA RIN. Until now wala pa din package.

kailangan niyo tong ayusin.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Tracking Tool
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Insurance Quality
Warranty
Delivery Service
Customer service
Turnaround Time
Website
Product or Service Quality
Billing Practices
Additional Fees
More

  • What I liked
      No items
  • What I disliked
    • Poor customer service
    • Delayed delivery
    • Lazy delivery team

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Monetary loss:
$2000
Product or service
Lbc Express Shipping
Review category
Shipping
review #759272 by

Author wants to be contacted by the company. Learn more

Had an experience with Lbc Express? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
270 of 822 Lbc Express reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Marie16

Feb 15 #1112062 Tallahassee, Florida, United States

I send balikbayan box since the first week of December 2015.
Until now it already Feb. 15, 2016 when I tracked it they said it's still in the way to Singapore. Hopefully will reach Baguio by the end of February. I was promised that balikbayan box will take 45 to 60 days the most but LBC. I am just warning you to make sure you do not believe what they promise you. They are unreliable.
This will be the last time I will use LBC.
Very disgusted customer,
Marie 16

0 1 Reply
Anonymous

Dec 30, 2015 #1086342

This message is for kris aquino. Tigilan nya msgendorse sa lbc cargo. Nawawalan tuloy sya ng credibilidad. Lbc cannot deliver on time. I sent a package from lis angeles second week of oct. ngayon dec 31 na wala pa rin. Dumating daw sa subic dec 22. Dec 31 na nasa customs pa rin? Panloloko sa tao ang ginagawa ng lbc. Kaya kayo wag na wag na kayo magpapadala sa lbc.

0 0 Reply
Anonymous

Dec 29, 2015 #1085272

Wag kayong maniwala sa lbc. Manloloko ang lbc. Hindi nila kayang mag deliver on time. Sana magsara na yan

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lbc Express. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lbc Express.
Filing a new complaint about
×