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Summary of LBC Express Customer Service Calls

1211 TOTAL CALLS
48% SUCCESSFUL CONNECTIONS
04:03 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact LBC Express to Ask about:

Shipping and Delivery:

  • “Tracking my package”
  • “Delivery inquiry”
  • “For tracking package”

Request for Information:

  • “Just asking some questions”
  • “Inquiry about delivery”
  • “Concern/complaint”

Return/ Replace:

  • “They tag my address as unknown and return the package to there delivery hub”

Other:

  • “For pickup”
  • “To immediately hold the item that i shiiped”
  • “Followup”

LBC Express Rating Stats

1.6 out of 5 stars
based on 679 reviews
See all 1680 reviews

Rating stats

  1. 440 reviews
  2. 128 reviews
  3. 75 reviews
  4. 21 reviews
  5. 15 reviews

About LBC Express

Top 5 LBC Express Products

Website

Top 5 Likes about LBC Express

Very irritating, Outlets are everywere, Online tracking, Customer service, Still loyal to lbc

Top 5 Dislikes about LBC Express

Bad experience--delayed delivery, Poor service, Lack of communication, Poor customer service, Delivery

Summary

LBC or Luzon Brokerage Corporation is a leading provider of brokerage and air cargo services. Company was founded in 1950's and expanded its business worldwide. Today LBC has 800 branches nationwide and 90 branches abroad. Main abroad branches are located in Philippines, Australia, Canada, Hong Kong, Spain, Italy, USA, U.K., U.A.E, Singapore, Malaysia, Taiwan, Brunei, Guam, and Saipan. LBC was the first company that introduced 34-hour air cargo delivery service. Company provides a wide choice of solutions including international, air freight, sea freight, mail solutions and much more. Also LBC has Balikbayan box service that allows to send gifts and pasalubong inside a Balikbayan box, courier and money remittance services.

LBC Express reviews and complaints

LBC Express is ranked 111 out of 1425 in Transportation and Logistics category

Area Served

Asia

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LBC Express Stats

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Number of Reviews

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Number of Calls

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