Contact Information

LBC Express Phone Numbers

Toll-Free Number:

  • (866) 377-1192

Customer Service:

  • (888) 652-2522 Canada
  • (800) 338-5424 USA
  • (866) 377-1192
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LBC Express Chat:

Headquarters Address:

LBC Express, Inc.
5/F Star Cruises Cenre Newport Cyber Tourism Plaza
Pasay City, Manila 1300
Philippines

Help in Social Networks:

Summary of LBC Express Customer Service Calls

1387 TOTAL
CALLS
44% SUCCESSFUL
CONNECTIONS
04:00 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact LBC Express to Ask about:

Shipping and Delivery Question:

  • “I try to track my shipment but the result is no tracking found”
  • “Problem with delivery method”
  • “Did not receive our package”

Request for Information Question:

  • “To know how much the priced of the extra large box”
  • “Asking about my parcel how much is extra large”
  • “Ask how many weeks to reach balikbayan box to Philippines”

Staff Question:

  • “Recipient's adress is out of lbc's service area”
  • “LBC BRANCH MARAGONDON, CAVITE IS NOT ACCEPTING MY SHIPMENT TODAY JAN 16,2019, YOUR STAFF SAID HES BUSY AND HES ALONE.. NO TIME TO ACCEPT MORE SHIPMENT AND HES ACCEPTING ONLY FOR PASSPORT..” , Review # 1449566
  • “Customer service” , Review # 1388780

Activation/ Cancellation Question:

  • “Cancel pick up”

Return/ Replace Question:

  • “They tag my address as unknown and return the package to there delivery hub”

Other Question:

  • “Claim” , Review # 1519652
  • “Schedule pick up”
  • “Rate rwquest”

LBC Express Rating Stats

1.6 out of 5 stars
based on 761 reviews
See all 1890 reviews reviews

Rating stats

  1. 501 reviews
  2. 141 reviews
  3. 79 reviews
  4. 24 reviews
  5. 16 reviews

Rating trend

About LBC Express

Top 5 LBC Express Products

Website

Top 5 Likes about LBC Express

Very irritating, Outlets are everywere, Still loyal to lbc, Online tracking, Customer service

Top 5 Dislikes about LBC Express

Delayed delivery, Poor service, Lack of communication, Poor customer service, Delivery

Summary

LBC or Luzon Brokerage Corporation is a leading provider of brokerage and air cargo services. Company was founded in 1950's and expanded its business worldwide. Today LBC has 800 branches nationwide and 90 branches abroad. Main abroad branches are located in Philippines, Australia, Canada, Hong Kong, Spain, Italy, USA, U.K., U.A.E, Singapore, Malaysia, Taiwan, Brunei, Guam, and Saipan. LBC was the first company that introduced 34-hour air cargo delivery service. Company provides a wide choice of solutions including international, air freight, sea freight, mail solutions and much more. Also LBC has Balikbayan box service that allows to send gifts and pasalubong inside a Balikbayan box, courier and money remittance services.

LBC Express reviews and complaints

LBC Express is ranked 117 out of 1571 in Transportation and Logistics category

Area Served

Asia, Worldwide

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LBC Express Stats

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Number of Reviews

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Number of Calls

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