LBC Express Phone Numbers and Emails

Toll-Free Number:

  • (800) 338-5424
    US only

Customer Service:

  • (888) 652-2522
    Canada Location
  • (800) 338-5424
    US only
  • +966 800 811 0332
    Saudi Arabia
  • +44 788 340 6399
    United Kingdom Location

Headquarters:

  • +6 328 858 5999
    Philippines

LBC Express Email:

customercare@lbcexpress.com
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LBC Express Contact Information

LBC Express Website:

LBC Express Online Chat:

Corporate Office Address:

LBC Express, Inc.
10th Floor Tower B, Two Ecom Center, Harbor Drive, Mall of Asia Complex
Pasay City, National Capital Region 1300
Philippines

Other Info (opening hours):

Mailing Addrses:

Compliance Department

3563 Investment Blvd

Suite 3,

Hayward, CA 94545

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LBC Express Rating Based on 1.4K Reviews

Rating details

1.5
more details
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Product or Service Quality
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Rating stats

Rating trend

Summary of LBC Express Customer Service Calls

5.9K TOTAL
CALLS
04:04 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LBC Express Customer Service?

Shipping and Delivery Question:

  • “Package tracking”
  • “Why my tracking number is invalid”
  • “Delayed shipment from given schedule”

Request for Information Question:

  • “About my package”
  • “I have concern that need to be adress”
  • “Complain about my parcel”

Payments and Charges Question:

  • “I want to clarify the admin fees that has been charged to my transaction wayback 2019.”
  • “Payment issue”
  • “Still no payment for my cop transaction”

Staff Question:

Product/ Service Question:

  • “Urgent- defective parcel received- no shipping address of the sender, a little help not to deliver the money to the seller due that the cannot be reach.”
  • “Complaint regarding the package I sent to Davao that got damaged.”
  • “Damage Item sender from lazada I cant contact the seller”

Return/ Replace Question:

  • “To ask what is corrier exchange”
  • “Return item”
  • “To track my return parcel”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancellation of shipping”
  • “Cancelling for my booking”

Cards Question:

  • “For inquiries of my card delivery”
  • “I want to know if i can LBC my ATM card”

Refund Question:

  • “For refund of payment”
  • “Refund”
  • “No update regarding on my refund its almost 3mos now,im going back to australia next week.”

Account Question:

  • “The money I send is not yet on my account”
  • “I need to change my metrobank account in cod transaction”
  • “Corporate account”

Employment Question:

  • “Employee sitution”

Other Question:

  • “Follow up the balikbayan box”
  • “Track my package”
  • “Package ko Hindi dumati g”

About

Top LBC Express Services

Delivery Service, Door-to-door Delivery Service, Customer Care

Top LBC Express Products

Website

LBC Express Pros and Cons

Pros: Very irritating, Hassle and unprofessional, I need my parcel to be delivered now please, Customer service, Outlets are everywere

Cons: Bad experience--delayed delivery, Poor service, Poor customer service, Lack of communication, Delivery

Summary

LBC or Luzon Brokerage Corporation is a leading provider of brokerage and air cargo services. Company was founded in 1950's and expanded its business worldwide. Today LBC has 800 branches nationwide and 90 branches abroad. Main abroad branches are located in Philippines, Australia, Canada, Hong Kong, Spain, Italy, USA, U.K., U.A.E, Singapore, Malaysia, Taiwan, Brunei, Guam, and Saipan. LBC was the first company that introduced 34-hour air cargo delivery service. Company provides a wide choice of solutions including international, air freight, sea freight, mail solutions and much more. Also LBC has Balikbayan box service that allows to send gifts and pasalubong inside a Balikbayan box, courier and money remittance services.

LBC Express reviews and complaints

LBC Express is ranked 171 out of 1455 in Transportation and Logistics category

Area Served

Asia, Worldwide, Australia, Other, USA, Canada

Payment Methods

MasterCard

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