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I am elevating a complaint on this, as seen below I have noted that the status was not accurate as I have made sure that on October 15, 2016, that I left an authorization from the admin security that to receive in my behalf, in fact I have another delivery on that day but I was able to receive it. On a Sunday, we were there at home, and left only around 1 to 2pm, we have given specific instructions at the admin guard to receive on our behalf, and when asked, when we returned the was no delivery what so ever.

I have sent the email below October 17, 2016, nobody reached out to me, October 18, I called and gave specific instructions but no delivery, come and behold now the package was now for return. My goodness, what kind of service is this? This is very unprofessional, this is very disgusting, the call center agent Josie, told me today, that did anyone called me to inform me? No.

Is this the correct way of handling customers? Your representative do not have the decency of even texting the recipient, I believe that contact numbers are being provided to you to be able to contact them correct? What is P1 or P2 to hurt the income of your company.

Does your senior management knows about this? I just cannot believe how *** you handle your customers.

Moreover, after 3 days of calling their call center, I spoke to their Call Center Shift Manager Mon Dalisay, he just said that we just cant redeliver the package since its Lazada.

After all the wasted time for 3 days, he just said im sorry its really that, since its the policy they have with Lazada. Actually if your house is closed we just return it, one time only. So I said, I should be thankful?

Its really frustrating to talking to this shift manager, since he just said, its just it, I cant do anything, that's the policy. Worst courier and worst customer service I spoke to.

Reason of review: Poor customer service.

Location: Makati, Manila

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