Lbc Express - Consistently Disappointing Service

BIR Baguio sent our documents for transfer last March 30.It arrived in QC on April 01.

We track our delivery and we were informed that the delivery has an incomplete address. We're having document sent to us regularly from LBC so we're using the same address as always. I thought it will be delayed only for a day or two, just like before. We went to the nearest branch and told us to pick- up the documents in Congressional.

I complained. Why should I? I paid for it to be delivered in my office. I was told to pick it up in their branch instead later in the afternoon.

I went then told that they will have it in the morning of April 08, today. Now, I was told that the documents will be delivered to them for pick- up tomorrow, Sat, April 09 or on April 11, Monday. tentative date as well. I chatted with them since they have no Customer Service Number (maybe because they received too many complaints mostly cursing the CSR).

The reply took them so long. And I was told that they requested for re- delivery today. I asked, what is my guarantee. No answer.

Till now while I'm typing, still waiting for their reply.I hope another company could bring in the same service.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
Billing Practices
Customer service

  • What I liked
    • Tracking system
  • What I disliked
    • Inefficient and very poor service
    • Delayed delivery
    • Undelivered and disposed parcel
    • Consistently disappointing

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Product or service
Bir Documents
Review category
review #825794

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