Cubao, Manila
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BIR Baguio sent our documents for transfer last March 30.It arrived in QC on April 01.

We track our delivery and we were informed that the delivery has an incomplete address. We're having document sent to us regularly from LBC so we're using the same address as always. I thought it will be delayed only for a day or two, just like before. We went to the nearest branch and told us to pick- up the documents in Congressional.

I complained. Why should I? I paid for it to be delivered in my office. I was told to pick it up in their branch instead later in the afternoon.

I went then told that they will have it in the morning of April 08, today. Now, I was told that the documents will be delivered to them for pick- up tomorrow, Sat, April 09 or on April 11, Monday. tentative date as well. I chatted with them since they have no Customer Service Number (maybe because they received too many complaints mostly cursing the CSR).

The reply took them so long. And I was told that they requested for re- delivery today. I asked, what is my guarantee. No answer.

Till now while I'm typing, still waiting for their reply.I hope another company could bring in the same service.

Review about: Bir Documents.

I liked: Tracking system.

I didn't like: Inefficient and very poor service, Delayed delivery, Undelivered and disposed parcel, Consistently disappointing.

Review #825794 is a subjective opinion of a user.

2.2
Billing Practices
Exchange, Refund and Cancellation Policy
Turnaround Time
Customer service
Diversity of Products or Services
Website
PRODUCT OR SERVICE Lbc Express Mail Service
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Deliver product or service ordered

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