Stephan Vvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cucamonga, California

LBC Mabuhay Corp. 9775 Baseline Rd, Rancho Cucamonga, CA 91730. Incompetent employee.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This particular branch has a *** for an employee. I wonder if management provides customer service training for people they hire.

I called recently (Sept. 06, 2014/ around 4:30pm) to ask for information, and the *** woman who answered the call didn't have an ounce of phone ethic. She didn't mention the company's name nor introduced herself. This employee answered the phone like it was her personal line, passed the phone to another person without informing the customer.

Maybe she was incapable of answering customer questions.

It's a good thing the other employee, by the name of Ed, was more customer friendly and was able to answer my query.

I wish LBC would address customer service issues like this for LOYAL customers. One star is too much!

View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Mailyn Voz

Hi Ma'am/Sir,

We do apologize for any inconveniences however as company policy po we usually ask for government issued ID's this is for proper validation and security purposes as we wanted to secure the item that was sent by shipper to consignee.

we could further help you out if you provide your tracking number and contact information on this page or through pm (for LBC facebook account) or DM (for LBC Twitter account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience

Our facebook page is: facebook.com/lbcexpress

Our Twitter page: @LBCexpress

- LBC Express Team

Guest

bastos mga empleado ng lbc. Di ka man batiin pag pumasok ka sa opisin, nakakailang.

they give me the impression that they don't want my business. they don't realize that without customers, they don't have jobs.

sana mgkaisa mga pilipinos para boycott ang lbc na yan.

Guest
reply icon Replying to comment of Guest-881594

Precisely!!! Mga bastos sila and I noticed pare-pareho all around the world. Isumbong natin yan kay Duterte para maaksyunan agad.

Guest

these people give every call center in the Philippines a bad name-they read off a script and cannot answer simple basic questions

Guest
reply icon Replying to comment of Guest-871412

right on-bro

View more comments (4)
Anonymous
map-marker Quezon City, Quezon City

Package Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i send an important document on june 17, 2015 thru lbc waltermart plaridel, (tracking no. 126070****67) but until nw june 21, 2015, the package were not received. You tag your company as HARI NG PADALA but is this the kind of service you are offering?
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Cebu City, Cebu

Other Product Review

Gusto ko pong malaman nsaan na po yung package ko kc almost 4 days na po wla pa rin, mliit lng nman po un eh,
View full review
Reason of review:
Problem with delivery
Sigmund Nbm
map-marker Marikina City, Manila

Package Review

Kupad2 talaga 26 pa yun npadala july 1 na nd pa rin nakaabot hanggang ngayon nasa lbc iloilo pa din.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Paranaque, Manila

Delivery Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
How come my delivery last june 23 was pending? please fix it ASAP
View full review
Anonymous
map-marker Quezon City, Quezon City

Package Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Package was not delivered. Base on the system the address was incorrect even if it's correct. The delivery man did not even mind to call the recipient to verify if he is confused with the address.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Woodbridge, Virginia

Package Review

LBC is the worst... It's been almost 3 months my family hasn't recieved the package yet... Nobody really can't tell what's going on... They are theft and liars... Mga kababayan please don't use LBC. FOREX and CARGO PLUS are the best...
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Spring Valley, Nevada

Lbc Express - Balikbayan Box Review from Spring Valley, Nevada

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My mom send 3 boxes on august 9,2014, until now 3 months already and we never receive anything and we try to contact customers service and waiting and waiting, we dont know what happen to all the boxes and who is the one responsible for this. Malapi na kaming mapuno and we want to complain and sue them for all the delay and broadcast them to all media.
View full review
4 comments
Guest

File a lawsuit. They are not hari nang Padala.

This is a wrong site to get a refund. It should be www.bbb.org.

I should not used them as well. I sent something via air today and after reading all this it makes me wonder if my package will arrive.

My package is not much but by the sound of it the lady in the front desk gave me the run around. She said they will pick up at their location on Friday but After later on she told me that their pick up time is every Tuesday and Friday. Please also keep in mind that their AIR SHIPMENT IS NOT TEN DAYS. And the first thing she told me when I was wrapping my items is it may not make it Christmas time.

Evidently they are close on Christmas before Christmas and after Christmas till new year.

I'm getting my refund back from bbb.org if my shipment does not arrive on time. They should not do this kind of business if they fail to do whatever is on their website.

Mailyn Voz

Hi Ma'am/Sir

If you used our Sea Cargo Delivery, we are very sorry for the inconvenience that this has given you, we are currently experiencing a problem when it comes to the "port congestion" issue. But rest assured that once it goes to our delivery hubs it won't take long to get them to their destination. You can also visit Our facebook page: facebook.com/lbcexpress or our Twitter page: @LBCexpress to follow up for your delivery

- LBC Express Team

Guest

Never to use LBC again.... 4 boxes sent end of August 2014.

Still for custom processing since 11/10/2014. Very frustrating....needed the contents for Christmas....

Guest

my relatives from honolulu hawaii send 2 boxes to LBC and they don't received the boxes at the same date and when they received the second box it is already opened.the duct tape has been damaged...it is so shameless to open the box that it is not even yours and to think that the senders paid the box honestly and properly...shame on you people of LBC!mahiya nman kayo pinaghirapan ng mga tao yan para sa mga family nila.at pinagkatiwalaan pa kayo ng mga costumers nyo.tapos ganyan lang ang gagawin nyo...kapal ng mukha nyo ha!

View more comments (3)
Anonymous
map-marker Los Baños, Calabarzon

Rude Attitude

From Los BANOS Olivarez Lbc Branch, We experience a rude behavior Of one employee there. we dont know the names But She has mole on her Face. we came first there and then waiting for there assistance but no wants to assist we gave our id but they just ignore it and then a new Customer came then they assist ASAP. Whats Wrong With Us, Were Just Raising our concerns to immediately response with this, we are regular customer Of LBC all over the philipines and this is the first time we experience this thing.Hoping For Urgent response regarding this matter. Thank you. God Bless.
View full review
Reason of review:
Poor customer service

Preferred solution: to Give her Disciplinary Action TO HER ACTIONS we feel insulted.

1 comment
Guest

Get over it

Anonymous
map-marker Manila, Manila

Incomplete address

The package was shipped on June 4 but it hasn't been delivered yet and it's already June 8 because the shipper forgot to include my street number. I called customer service a day after it was shipped to update the address but status on the website still shows not delivered due to incomplete address.

I kept calling the to have it updated almost everyday but whenever I check status, it shows undelivered at the end of everyday due to the same reason. My shipper indicated his contact number on the package as well as mine so I don't get the reason why lbc hasn't even contacted us if they can't find the address where they need to deliver the package.

The service is very lame. Hope you do something about it and I hope my package be delivered as soon as possible.

View full review
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

5 comments
Guest

Sir, follow up ko lang po un extra large cargo. Galing ang Abudhabi tracking # 200261****71415. Dumating na po siya sa cavite hub.pero hangang ngayon Hindi pa denideliver.

Guest

its been 2weeks nako nag hihintay para ideliver ng lbc ung item na inorder q sa lazada!!...wat da *** lagpas na sa date na dapat kong matanggap ung item, lagi kong inaupdate ung item q sa tracking no. q, tangina almost 1week naka stock sa crossdock alabang ung item q!!!

hanggang umabot na ng 2weeks ung item wala padin!!! tapos tinignan q ulit ung tracking no.

biglang sasabihin nyo my shipment not delivered due to payment issues!! tanginang lbc yan!!!!!!!

Mailyn Voz

Hi Sir/Ma'am! May we know the tracking # of the shipment po?

Please direct din po ang inyong concern thru our official FB page at www.facebook.com/lbcexpress; our customer service hotline at (02)858-599 or 1-800-10-858-5999.

Hope to hear from you. Maraming salamat po.

Guest
reply icon Replying to comment of Mailyn Voz

Hi I'm Isaiah Keith Ondevilla.My tracking # is 791006****58..Lbc Express said that Posted Status: Incomplete Address but my address is Complete... I hope my package will be deliver as soon as possible

Guest
reply icon Replying to comment of Mailyn Voz

Ako din po.. tracking # 771006****16.

View more comments (4)
Anonymous
map-marker Lorton, Virginia

Lbc Express - Cargo Shipping Review from Lorton, Virginia

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Did call LBC # on the receipt 180*-338-**** it allow you to choose option i did option 2 suddenly it went off then again called again option 3 went off again is this a bogus number if LBC customer service is sucks please i am announcing to all kababayan Please DO NOT use LBC cargo they are not reliable customer are pissed off on their service rude employees and posting phone numbers of this cargo is not working
View full review
Reason of review:
Problem with delivery
2 comments
Mailyn Voz

hi sir/maam were very sorry for what had happened on that day.Please tell us your concern so we could help you out.Please provide your tracking number,complete name and contact details.You can also visit Our facebook page: facebook.com/lbcexpress Or Twitter page: @LBCexpress. We would love to hear from you or your friend! Thank you!

-LBC Express Team

Guest

Their blocking our numbers so they can avoid us. Sad part of the story is they have our money and our boxes .

Gemkra

View more comments (1)
Anonymous
map-marker Melbourne, Victoria

Courier Review

Sent money to Manila Phil's but disappointed with the service of LBC because the courier gave my money to a gosts not to the right consignee stated. Up to now it was not resolved inspite they told me that they're gonna retrieve the money. How *** the people involved. Warning to everyone sending door to door.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Melbourne, Victoria

Lbc Express - Courier Review from Melbourne, Victoria

Sent money to my brother in the Phil's unfortunately the courier gave to someone else instead other than the consignee. How *** they are you know. Never to use this unreliable courier again. Mga bobo.*** & ***. Abuloy ko na sa kanila lahat iyon.from Melbourne Australia
View full review
Reason of review:
Poor customer service
1 comment
Guest

try FOREX WORLD AUSTRALIA...I USED THEM FOR YEARS AND NEVER HAVE AN ISSUE. VERY RELIABLE.

i always send the money thru internet to a bdo account in the Philippines and they receive the money in a few hours.

It is also convenient and they are open until 6pm. I highly recommend it.

Anonymous
map-marker Singapore, Singapore

Lbc Express - Package Review from Singapore, Singapore

LBC is not a good cargo company to trust your valuables. My sister send a package of goods on 26/10/2014 but until nowvit hasn' t been arrived to manila. They already contacted their office but they are ungrateful and they also block my sister because she is persistent in tracking oue box because it contains a lot of valuable and important things. This company should be investigated. They are liar and dishonest!!! This is the first time that we Use LBC that this will be the last!!! Hope our productvis still complete as it is because we take photos of every item that we put into that and if one is missing we will not hesitate to file a complaint with your junk company!!!!!
View full review
2 comments
Mailyn Voz

Hi Sir/Ma'am! May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts or you may direct your concerns to us thru our facebook page https://www.facebook.com/LBCexpress or call our hotline at 02-8585-999 (Manila) and 1-800-10-8585-999 for Provincial. Thanks and have a good day!

Mailyn Voz

Hi ma'am/sir

We apologize for what had happened to your delivery, we could further help you out if you provide your tracking number and contact information on this page or through pm (for LBC facebook account) or DM (for LBC Twitter account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience

Our facebook page is: facebook.com/lbcexpress

Our Twitter page: @LBCexpress

- LBC Express Team

View more comments (1)
Anonymous
map-marker Nashville, Tennessee

Can't use contact form, won't go through

I tried to send a "contact us" email form on the site, but it would not go through. It kept saying the format was wrong for my cell phone #.

After that it just let me keep clicking send and wouldn't send and just stayed the same. I live in the USA and really need to find out how this works to send mail or pkgs to Legazpi City in the Phillipines.... my friend there said use LBC.

WTF, you need MORE words? Deck the halls with boughs of holly, Fa la la la la la la la la la la

View full review
Reason of review:
contact form doesn't work
2 comments
Guest

I have the same experience. I can't send your contact form.

Why don't you fix the problem for long time?

Mailyn Voz

Hi Sir/Ma'am! May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts or you may direct your concerns to us thru our facebook page https://www.facebook.com/LBCexpress or call our hotline at 02-8585-999 (Manila) and 1-800-10-8585-999 for Provincial. Thanks and have a good day!

View more comments (1)
  • 1
  • ...
  • 198
  • 199
  • 200
  • 201
  • 202
  • ...
  • 221