LBC Express
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Verified Reviewer | Rancho Cucamonga, CaliforniaLBC Mabuhay Corp. 9775 Baseline Rd, Rancho Cucamonga, CA 91730. Incompetent employee.
This particular branch has a *** for an employee. I wonder if management provides customer service training for people they hire.
I called recently (Sept. 06, 2014/ around 4:30pm) to ask for information, and the *** woman who answered the call didn't have an ounce of phone ethic. She didn't mention the company's name nor introduced herself. This employee answered the phone like it was her personal line, passed the phone to another person without informing the customer.
Maybe she was incapable of answering customer questions.
It's a good thing the other employee, by the name of Ed, was more customer friendly and was able to answer my query.
I wish LBC would address customer service issues like this for LOYAL customers. One star is too much!
Preferred solution: Let the company propose a solution
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Rude Attitude
Preferred solution: to Give her Disciplinary Action TO HER ACTIONS we feel insulted.
Incomplete address
The package was shipped on June 4 but it hasn't been delivered yet and it's already June 8 because the shipper forgot to include my street number. I called customer service a day after it was shipped to update the address but status on the website still shows not delivered due to incomplete address.
I kept calling the to have it updated almost everyday but whenever I check status, it shows undelivered at the end of everyday due to the same reason. My shipper indicated his contact number on the package as well as mine so I don't get the reason why lbc hasn't even contacted us if they can't find the address where they need to deliver the package.
The service is very lame. Hope you do something about it and I hope my package be delivered as soon as possible.
Preferred solution: Deliver product or service ordered
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Can't use contact form, won't go through
I tried to send a "contact us" email form on the site, but it would not go through. It kept saying the format was wrong for my cell phone #.
After that it just let me keep clicking send and wouldn't send and just stayed the same. I live in the USA and really need to find out how this works to send mail or pkgs to Legazpi City in the Phillipines.... my friend there said use LBC.
WTF, you need MORE words? Deck the halls with boughs of holly, Fa la la la la la la la la la la
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Hi Ma'am/Sir,
We do apologize for any inconveniences however as company policy po we usually ask for government issued ID's this is for proper validation and security purposes as we wanted to secure the item that was sent by shipper to consignee.
we could further help you out if you provide your tracking number and contact information on this page or through pm (for LBC facebook account) or DM (for LBC Twitter account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience
Our facebook page is: facebook.com/lbcexpress
Our Twitter page: @LBCexpress
- LBC Express Team
bastos mga empleado ng lbc. Di ka man batiin pag pumasok ka sa opisin, nakakailang.
they give me the impression that they don't want my business. they don't realize that without customers, they don't have jobs.
sana mgkaisa mga pilipinos para boycott ang lbc na yan.
Precisely!!! Mga bastos sila and I noticed pare-pareho all around the world. Isumbong natin yan kay Duterte para maaksyunan agad.
these people give every call center in the Philippines a bad name-they read off a script and cannot answer simple basic questions
right on-bro