Anonymous

WORST CUSTOMER SERVICE AND EACH BRANCHES NO WANTS TO AMSWER!

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WHAT HAPPEN ALL BRANCHES IN YOUR SO CALLED LBC HOTLINE NOR TELEPHONE NOR MOBILE NUMBER WONT EVEN BOTHER TO ANSWER ANY CALLS. THATS WHY ATONS OF PEOPLE HERE ARE COMPLAINING BECAUSE OF YOUR SERVICES!
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1 comment
K R Jou

Please file an official complain thru DTI. https://www.dti.gov.ph/consumers/complaints They have bad practices and the we suffer because of it. They should be investigated officially and be fined for their unfair treatment of their customers.

Alan H Ppv

Not happy with the lack of service and customer help

tracking number 173147****80, My name is Mr Alan Harper living at 071 riverside, Nibaliw West, San Fabian, Dagupan, Pangasinan. my mobile number is 0906407****, I have not received a cash on delivery package and I have had no phone or text message from LBC on the whereabouts of my delivery, my package was sent from overseas and arrived in you place Commonwealth Market on March 28 2019, the forwarded to Dagupan on March 29, it is now March 30 and still no communication from LBC despite going to the San Fabian office to find where my package was the girl behind the desk said that the driver had my package and it would be delivered PM on March 30th my address I have not received my package no have I received a text or phone call to my mobile as to the whereabouts of my delivery so far I will not be using LBC again and will advise all of my ex pat friends to do the same you have a very convincing web site but nothing happens after that

Regards, Alan Harper. Sad

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Loss:
$1
Cons:
  • Not good in delivery or communication
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ar Rabiyah, Al Farwaniyah

Turuan ng customer service care ang empleyado ninyo n nakaupo sa computer!!!

Wala syang karapatan n sabihin n kinakamada na tatanggalin pa... Natural rush hour Yun...

At kailangan picturan ko ang item ng laman ng paaircargo ko... Ang laman nun Ay j7 pro 64 gb, j7 pro case, 1 box of toblerone, 2 box of Colgate n tig 4 pcs. Ang balot, 2 packs of snicker, 1 black thermos at 1 gray towel... Ang nagaayos Ay yung matanda n lalaki.

At ang nagsalita ng rude Ay ang nakaupo sa tapat ng computer n nagtatype... Gusto ko maaksyunan yan... Pagod rin ako sa work at galing p sa work... Para sabihan ng ganyan natural pipicturan para maisend sa papadalhan n Tao sa pinas n magrereceived...

Alam ko pagod n sya at pagod n rin nman ako... Pero nakuha Kung magpakumbaba... At Ayaw ko patulan Ang mga taong walang modo at walang respeto. Mabait ang matandang nagasssist sa akin...

Sa Kabila n minamadali Nila ako. Ang mairarate ko sa customer care ninyo out of 5 star 1 star LNG or Mabuti pa zero...

Para malaman ng owner ng Lbc Kung papaano I treat ang kanilang mga customer... Thanks po...

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Reason of review:
Poor customer service
Anonymous
map-marker Imus, Calabarzon

Ayaw maghintay ng 30 minutes ang ungas na delivery man at kesyo nanggaling na raw sya dto kahapon at walang Tao.

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Dumating dto ang nagdeliver ng lbc at may dalang package sa misis ko which cost around 1500 pesos at that time kulang ang dala kong pera.nakiusap ako na maghintay ng 30 minutes para mabayaran pero tumanggi sya at kesyo pangalawang attempt na raw eto at wala raw tao kahapon which is not true.nangyari ito ng 3april 2019 ****hrs.

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2 comments
Marilyn A Pvh

dapat tlga iban n atin lbc.ako banned n sakin mga yan kaso ang seller LBC daw cya.Palpak cla kahit kailan at isa p di lng cla ang courier.so disappointing.mga cnungaling p mga yan gagawa tlga ng status n di totoo kaya if emergency di cla maaasahan.Hari ng bagal sa padala at Hari ng mga sinungaling dapat ang slogan nila

K R Jou
reply icon Replying to comment of Marilyn A Pvh

Yes, send a complain through DTI - https://www.dti.gov.ph/consumers/complaints

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Anonymous

It should be grade -F

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(0933) *** 7804/ 0943 pus another 3 mobile numbers.!!! Don’t expect they will answer your call IT WILL JUST BE A WASTE OF TIME! Plus your customer service hotline or telephone number they wont even care how many calls you made to that time/ day, useless telephone number COZ THEY WONT GONNA ANSWER IT! I have been trying to call since yesterday afternoon between 11am to 1pm no one wants to answer any calls! Then if they answer they the one who get mad or upset? WTF! If you don’t want to receive calls then don’t display your customer service hotline! Another one your delivery hotline doesn’t even care if someone keep on trying to call them coz they wont even bother to pickup your *** call.
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Reason of review:
Poor customer service
Grace E Cqs
map-marker Makati, National Capital Region

Poor service.

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3/13/2019 nagpunta ako ng lbc lianas sto.tomas branch to pick up my item.super naasar ako sa service nila.lahat sila nakasimangot and parang nagdadabog pa.at yung isang nakausap ko inuuna pa ang pag lalaro ng ML bago ako kausapin.always ako nagpipick up ng item sa branch na yan.kase wala akong choice co'z yan ang pinaka malapit.super disappointed ako sa kung paano nila itreat ang mga customer nila.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

carla c Crx
map-marker Mandaluyong City, National Capital Region

Dissapointed too.much

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..nag order ako online last march 4 expecting na by march 6 ddating ang order ko,pero march 9 n.wla pdin...kc ung rider nila tamad,ndi kayang gumawa ng paraan para mkita ung bahay ng pag ddeliveran,ndi nya mgamit ung bibig nya para mag tanong kng san ung bahay,...regalo ko pa nmn sa asawa ko un inorder ko ayoko sna umabot ng sunday un kaya minadali ko ang order tpos ngaun nag chachat ung knuhanan ko sa lbc ndi.man lng sya nirereplyan puro seen..anong klaseng tao merin ang lbc??d man lng mkipagcoordinate sa mga costomer nila..nkaka inis nkaka bwisit!!!
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Reason of review:
Order processing issue
Lenix Jfr
map-marker Mansilingan, Negros Occidental

I want to follow up on my package

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It hasn't been delivered up to this date. Upon follow.up through lbcexpress.com, it says,as of March 5, it id already in Tacloban. It's been 13 days already. Can I have an update as of today?
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Zyana Nzi

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Verified Reviewer
| map-marker Subic, Zambales

CONSIGNEE FAILED:OUT FATHER

LBC Express - CONSIGNEE FAILED:OUT FATHER
PATEXT TEXT PA KAYO NA YOUR EK EK EK WILL BE DELIVERED TODAY TAPOS CONSIGNEE FAILED WALA NAMAN DUMAAN AT DUMATING NA LBC HAHAHA
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Reason of review:
Order processing issue
Jocelyn N Zaj
map-marker Naga, Bicol

My passport delivery was delayed as of this moment..

LBC Express - My passport delivery was delayed as of this moment..
The expectd date of delivery is Dec. 28, 2018 but still i havent received it yet.. May i know if when you will deliver it?
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Reason of review:
Order processing issue
Kenechie R
map-marker Mansilingan, Negros Occidental

PasspoRt delivery

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173109****32. Until now no records found po sa tracking system nyo. Expected delivery date march 13-19. Need help po.
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Anonymous
map-marker Makati, National Capital Region

Failed Delivery from Lazada

Hi may i know if my order product to lazada return to you? vanicream and vanicream soap. based on tracking from lazada its delivery failed and back to DAGUPAN HUB. Here is my contact number 0915622****
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Reason of review:
Problem with delivery
Anonymous

Pissed off!

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LBC Pototan iloilo- very poor service.. bagal ng mga staff they dont care kung mag intay k ng matagal.. LBC management do something about it! nakakainis mga staff nyo dun para pagong kung kumilos.
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Cherrie T Rta
map-marker Quiapo, Quezon

DISAPPOINTING! ANNOYING!

LBC Express - DISAPPOINTING! ANNOYING!

Ang mahal ng shipping fee sana lang nacocompensate ng service niyo ang rate niyo. May mga numbers kayo posted pero isa man don walang sumasagot.

Para san po yung mga pinost niyong numbers kung hindi niyo man lang masagot at mabigyan ng explanation ang clients? May tracking numbers nga na provided pero hanggang don lang, maittrack mo lang na nsa area mo na ang parcel pero walang way para maifollow up mo. Unless pumunta ka sa hub at pick up mo na lang yung item mo. November 24 sinend yung parcel from Cavite, Nov 26 10:43 am received at delivery Cabanatuan team November 27 hindi pa din dinedeliver.

Naka address na nga sa serviceable area hoping na mareceive ko on time. Wla po sanang client na maiinis or magwoworry kung may makakausap lang po sana at mabigyan ng info kung bkit hindi pa nadedeliver.

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Reason of review:
Order processing issue
Rene d Imi
map-marker Makati, National Capital Region

Lower Laguna Delivery Hub - rating 0 to 10. I will rate them big ZERO

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Last year, LBC was unable to deliver my credit card. Reason: Unknown address. So, the card was sent back to the sender. After several calls and complaints, I was able to receive it after three weeks. This week, LBC was unable to deliver my daughter's book. Reason: Unknown recipient. But was able to deliver my daughter's credit card yesterday. Are you kidding me! If you are living in this area, I don't recommend LBC. They are lazy
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Cons:
  • Long delays
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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