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1.6 Based on 321 reviews
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  • Customers like
    • Very irritating 11
    • Outlets are everywere 8
    • Customer service 4
  • Customers don't like
    • Delayed delivery 62
    • Poor service 33
    • Lack of communication 27

Delayed and poor service! My important docs was sent Sept. 26 in Makati LBC branch, as expected, it shld be delivered the next day. However, it arrived in my doorstep after 36 hours of repeated followups thru thier customer service.This causes me sleepless nights, expenses for calls, and emotional damages. LBC owe me an apology.

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Date: Oct. 1, 2016 Statement: I have sent a money from my account in NCB (National Commercial Banking). I am located in Saudi Arabia. I have sent the money via Moneygram through Quickpay and have sent the money last Sept. 29, 2016. Then today, Saturday (Oct. 1, 2016), my nephew had a difficulty in acquiring the money that I sent from LBC Express Angono, Rizal branch. My nephew said that they don't believe him even if he has provided the correct... Read more

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Extremely disgusting experience! Tracking#179736438758 trans date 9/23/2016 delivery rate 9/24/2016 Consignee Panes, Roy Treyes San Rafael Parish 5108 Poblacion Abra de Ilog Occidental Mindoro Mobile#09157918182 First issue: the sender name typed was Ledesma, Mary Joanne Halili whc I complaint at once bec in the form i filled up sender should be Josefina Enriquez Halili. It happened maybe bec on the same date & time in your Greenbelt branch my... Read more

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You dont send a text or call on the day of the delivery. Mag uupdate sa website tanghali na kung kelan pwedeng nakalabas na yung customer. Ano ba namang hirap magtext sa customer. It would save LBC the hassle of redelivering the parcel. Si customer kelangang manghula what time dadating.

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I gave my full trust in sending my parcel since LBC is a known company. I sent 3 concert tickets last sept 9 at higher rate since it is with value. So with that, I am confident that it will be safe. But up until now, the parcel wasnt delivered. They reason out that it is misrouted but everytime I asked for update, they kept on saying that it is in Palawan. I asked that it be sent back to me but weeks passed yet it is still nowhere to be found. I... Read more

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HORRIBLE EXPERIENCES!!!. On Sept 10, the driver never came and when I called to confirm after 1 hr past the scheduled appointment, he simply said he could not make it. I wanted to curse him out but I held my tongue. Called the Queens office only to be told that they will follow up. No one did!!!. Unfortunately, I had the almost identical awful experience at the beginning of the year when I also scheduled a pick up only for them not to come at... Read more

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Asan na yung inorder ko sa lazada sabi sept 23-26 wala naman na

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Lol, LBC express, express means fast in terms of courier companies but *** do i know, LBC "Express" uses ship even if the target delivery area is at Mindanao PH from Luzon PH, like what the ***, they said estimated time of delivery is 09/23/16 but today is 09/24/16 and it is still forwarded to cagayan distribution here in mindanao and still in transit like what the ***, it is obviously being forwarded via a ship since 09/23/16 at 2.09am. I... Read more

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LBC ALBAY BRANCH IS NOT DOING THEIR JOB. LAGI NA LNG NAIBABALIK SA SHIPPER, I ORDER IN LAZADA, AND THE LBC ANG COURIER , MAY ISYU HO ATA ANG LEGAZPI LBC BRANCH, PAKIGAWAN HO NG ACTION, WE EXPECT 3 TIMES NA MARECIEVE ANG ITEMS, BUT THEY JUST ALWAYS BRING THE ITEM BACK TO THE SHIPPER. DO SOME ACTION SA MGA STAFF AND DELIVERY MAN NYO SA ALBAY. HINDI NA HO ACCEPTABLE ANG 3 TIMES NA HINDI NILA MAIDELIVER ANG PACKAGE. LBC ALBAY BRANCH IS NOT DOING... Read more

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My husband decided to surprise our daughter on her 3rd birthday by sending her a box containing gifts, that's why he even did not tell me...He chose air cargo delivery so it will only take 7 working days...send and received it by LBC Jeddah on Sept 9...unfortunately!!!! My husband was the one who got surprised with the poor service of LBC...our daughter already celebrated her birthday on 21st of Sept and no box from her daddy??? left with no... Read more

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