LBC Express
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LBC Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBC Express has 1.5 star rating based on 1411 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Hassle and unprofessional, Very irritating.
Cons: Poor service, Poor customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Find other courier!", "DON'T EVER SHIP PARCELS VIA LBC", "Let LBC know of your bad experience", "Do not use this service at all.", "Use any other courier except this".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBC Express has 1.5 star rating based on 1411 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Hassle and unprofessional, Very irritating.
Cons: Poor service, Poor customer service, Lack of communication.Recent recommendations regarding this business are as follows: "Find other courier!", "DON'T EVER SHIP PARCELS VIA LBC", "Let LBC know of your bad experience", "Do not use this service at all.", "Use any other courier except this".
Most users ask LBC Express for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LBC Express Reviews
"Got my package earlier than i expected. It feels good. Great Job. kudos"
Nothing at all after knowing that my package was returned to LBC. I understand the mistake in the declaration. LBC was able to send it back for shipping. Now...
"Complaint for Robinsons Tagum Branch"
Tracking number 181755****22. Sama status since Friday. Talked to the manager and other staff and said its in transit. Using roro 5-7 days but your lead time...
Complaint for Robinsons Tagum Branch
Preferred solution: Deliver product or service ordered
User's recommendation: Find other courier!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Bad Customer Service at Blacktown crew
- At hand
- Poor transaction and communication of the personel in charge
Preferred solution: Apology
User's recommendation: Be prepared if you happen to be entertained by this crew.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
LBC Box not delivered
- No pros at all
- Unreliable
- Not to be trusted
- Expensive
Preferred solution: Full refund
User's recommendation: Do not use this service at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Over promised. Under delivered.
The handling of my LBC shipment is completely unprofessional. I have requested a status updates on the package and when the delivery will be completed, but not one person of the LBC staff can provide an explanation on the phone or via email.
The package has cleared customs in Manila 5 days before Christmas, and now has been sitting in the local LBC office in Carmona awaiting to be delivered for well over a week. Today is Jan 7, which is two full weeks since the package arrived in Manila.
This is completely UNACCEPTABLE.
I had dropped off my package at the LBC office in SSF, CA on the Christmas cutoff date back on October 18, 2023. Shipment left SFO by the end of October and arrived in Taiwan on November 17th. The package was sitting in Taiwan for over a month before finally arriving in Manila on Dec 21.
It has cleared customs on Dec 27, and the package was sent to the local LBC office in Carmona on Jan 3.
This package was supposed to arrive & be delivered by Christmas as promised, but it has yet to be delivered. No one from the LBC hotline or anyone reading my emails has given an explanation nor has given an update on when it will be delivered.
I am still awaiting delivery and a response as on Jan 7, 2024
Preferred solution: Deliver product or service ordered
Riyadh, Riyadh Region
Too much delay on delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service
- Number on the receipt for the said branch just keeps ringing
Preferred solution: Improved customer service
User's recommendation: Let LBC know of your bad experience
Modesto, California
My box still not yet deliver
User's recommendation: If the your staff can not find the recipients address please use the telephone numbers that the sender gave you. Like in my case I gave two numbers to contact if this matter arises. Please call the people who will receive the box. But your CSR's, they are good in talking to us clients I appreciated them and very courteous.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need a copy of your policy stating not given to...
Long Beach, California
Box pick up.
Tamayo, Pangasinan
Lazy Liars
User's recommendation: DON'T EVER SHIP PARCELS VIA LBC
Good pm po maam/ sir.. Gusto ko lang po sana mag...
Mexico, Province Of Pampanga
Poor service waste of time
Caloocan City, Manila
Poor service
User's recommendation: Use any other courier except this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service. Box was ooened when received. Not a trustworthy company
- Not trustworthy
Preferred solution: A reply from email & cover the cost of the stoeln goods in my balikbayan box from Canada.(customercare@lbcexpress.com).
User's recommendation: In my opinion I wont use the service anymore. Hopefully there js another company who will provide a better service
Las Pinas City, National Capital Region
Poor service
Preferred solution: Apology
User's recommendation: 2Go is a lot way better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panabo, Davao Del Norte
My parcel is not yet arriving until now
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Hi! I'm having the same issue with the carmona team. Any updates with your package?