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I sent a parcel thru lbc express here in china town 888 branch bacolod city dated august 3,2016 as of this writing my package is missing according to lbc personnel. They told me that I have to submit a letter of complaint and the parcel will be refunded according to what was stated in the declared amount.

I have been a regular recepient of LBC and this is the first time I lost a package. What made me wonder is how they can troubleshoot the problem if the only means are complaint letter and refunded amount?

What if, a call to the delivery team from the parcel origin, a communication line to the central exchange team, and lastly to the destination of the parcel. Now i believe that Lbc is not safe and no specific problem-solver.

Reason of review: Problem with delivery.

Location: Lipa, Batangas

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