LBC Express - LBC Delivery Issue (Security of Shipped Items)- Tuguegarao, Cagayan
I considered LBC as one of the best couriers in the Philippines..However, my experience previously decreased my potential trust with LBC. I ordered a gadget online and was shipped via LBC.
after a week, an LBC delivery agent called me that my item will be delivered on the same day and confirmed my address. I informed him that if I am not available (I have an appointment on that day), I authorized our Maid to receive the item providing her my Original Passport /Authorization as proof...When I arrived home, I asked our Maid whether she receive anything or not. She said "Nobody came there". After few minutes, the Old Man from our neighbor calling me outside and to my surprise "HE IS HOLDING MY ITEM FROM LBC!!!" My neighbor said that the LBC guy handed it to him when he confirmed that he knows me very well.
How come the LBC delivery agent gave it to unauthorized person (no matter what our relationship is), and take note, he is just my neighbor and not even my relative!!
considering that what is inside the box is expensive???..What if that Guy is not as trustworthy as the Old Man from our Neighborhood? They should train their staff regarding this matter.
Reason of review: Poor customer service.
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Hi ma'am/sir,
We apologize for what had happened to your delivery, we could further help you out if you provide your tracking number and contact information on this page or through pm (for LBC facebook account) or DM (for LBC Twitter account) we would like to help you and still deliver our company's policy. Again we are deeply sorry for this inconvenience
Our facebook page is: facebook.com/lbcexpress
Our Twitter page: @LBCexpress
- LBC Express Team