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I am still waiting until now July 25, 2015 from LBC the result of my IELTS, because this is the courier company that the British Council used to send the results of the exams, I called the British council in Manila to ask if they have send the result in the address that I provided in my registration and they said yes. I went to LBC branch in Porta vaga to asked if they have my mail, I was advised to go to LBC Cooyesan because all the package was there for pick up, I asked the man in-charged if I have my name, he said yes and the mail arrived last July 14, 2015, I went there last July 22, 2015, but the man told me they will deliver it the following day, I was waiting until evening but no delivery arrive so I went there again in LBC Cooyeasn 2 days after, and they told me they have to find it first and deliver it the following day, still no delivery arrive, they gave me the mobile number of certain Noel S.

Velasquez the Supervisor, I called him and he said he will ask his staff to find my mail, I sent sms to him to follow up but he's not answering my sms.

how could this LBC be like this, when in fact that document arrived in their office a few weeks ago, and one thing more is that document is very important and you can not get another copy if it is lost. And besides that document is supposed to be door to door, do we still have to go to LBC office to follow up our parcels?

Reason of review: Poor customer service.

Location: Baguio, Cordillera Administrative Region

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Guest

I am surprising to see your blog!it has very helpful IELTS preparing Materials and helpful to students who looking forward for making careers by getting admission in USA top university.

http://ielts31.blogspot.com/2012/12/ielts-essay-overpopulation.html

Guest

Same here, Worst experience with LBC. They will not even notify you if there is a problem with your parcel.

You have to check on their website for you to know what happen. Worst thing is not every place in the Philippines had a good internet signal or connection.

The sad thing is our parcel contains important documents needed to be delivered asap. All I can say LBC service sucks

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