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  • Customers like
    • Very irritating 17
    • Outlets are everywere 10
    • Customer service 7
  • Customers don't like
    • Delayed delivery 70
    • Poor service 36
    • Lack of communication 26
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I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the following day, May 23, called their customer service hotline for FOUR (4) times, only to be told that it was for delivery and to wait until 7pm because... Read more

Was this review helpful? 36 19

ACCEPTED AT:LAZADA 01/28/2015 06:57:19 AM RECEIVED AT LBC COURIER FACILITY - MANILA 01/28/2015 01:50:46 PM FORWARDED TO SF - CAGAYAN DE ORO 01/28/2015 08:43:18 PM RECEIVED AT SF - CAGAYAN DE ORO 01/29/2015 02:34:48 PM OUT FOR DELIVERY 01/29/2015 02:43:59 PM POSTED STATUS : REQUEST TO POSTPONE DELIVERY . 01/29/2015 02:56:00 PM OUT FOR DELIVERY 01/30/2015 07:31:59 AM POSTED STATUS : PEN - NO PAYMENT 01/30/2015 03:14:00 PM This is Cash on delivery, why no payment? When I asked the guard on duty, there was no delivery made in my office. Today is... Read more

Was this review helpful? 1 1


Lbc Express - VERY Disappointed in Vancouver, BC
1 of 3

I sent 2 separate shipments with LBC - pick up dates were Sept 12th and Sept 26th. Both were promptly picked up at the appointed time. Things started to go awry when I started tracking my first shipment - no info online until after I sent several messages and made a few phone calls. Probably to appease me, they entered a pick up date of Oct 3rd and not the actual date of Sept 12th - very strange, but if it arrived in the Phillipines on the first week of November, it will be fine. Question is, did my box disappear for 3 weeks? It appears... Read more

Was this review helpful? 4 0

So, I send my 2 balikbayan boxes on August 20th expecting to be in the Philippines around the first week of October. Instead LBC decided to keep my box sitting here in the U.S. for one month before actually departing U.S. port. And on the tracking website it delayed three times.... THREE TIMES. First it said estimated arrival would be October 16, which was okay, it would be understandable, but out of nowhere it changed to October 23rd, NOW November 3!! This is unbelievable. What ever happened to your "35-45 day" delivery? I even called U.S.... Read more

Was this review helpful? 7 0

This is with regards to my package with track no. 1083883712. Wow, I really thought LBC was doing great this time, unlike with the past deliveries. Ship arrived at Subic one day earlier than the estimated schedule, June 1. Discharged from vessel and through Customs processing June 2, arrived at manila warehouse June 3, received at Cavite North Delivery Hub June 4. That's where it's stuck, we have been waiting until now 7th of June. When it's almost here. How long can this actually be delivered so we can go on with our usual routines and not... Read more

Was this review helpful? 6 3

Lbc Express - Review about Package from Kuwait, Al Kuwayt
1 of 4

Hi LBC,.. I send my baggage last August 29,2014 and it takes 3 months more before my family received...Its ok if its late to arrive but the Thing which I could not accept is my baggage has a hole at the back and my brother who receives it did not notice that theres a hole on the cartoon they only notice it when they opened and found out that the baggage I send was not full....And lots of goods I sent was missing......LBC kindly follow up my complaint and investigate..I attached my receipt Identificatiin card and my damage box. Read more

Was this review helpful? 5 1

Review about Lbc Express Delivery Service from Riyadh, Ar Riyad
1 of 10

ang cartoonnko sira at mga damage ang sa loob at my nawawala Read more

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Review about Lbc Express Shipping from Dallas, Texas
1 of 5

I was expecting my delivery yesterday since the tracker indicated that my delivery is out for delivery. Early this morning, i checked again the the tracker since I haven't receive my package and it indicates that delivery failed and out of delivery zone. Why does you ask for cosignee's contact number when you'll not call us when ypu can't find our house then?!! This is unbelievable. That was from Binan, Laguna and to be delivered on Bay, Laguna? What took that so long? Please inform us when it'll deliver and call us as long as you cant find... Read more

Was this review helpful? 0 0

Lbc Express - Complaint
1 of 7

The Manager, LBC Express Inc. at sa mga Kinauukulan, Ako po si Ricardo A. Del Rosario na wastong edad na nakatira sa Angono Rizal ay sumulat sa inyong tanggapan hinggil sa ipinadala kong package sa probinsya ng Albay noong January 30, 2016, sa pamamagitan ng inyong opisinang LBC Express na naka Branch sa Antipolo Circumferential Road. Ang package po ay ipinadala ko with my name, Ricardo del Rosario as sender with all may signatures on edge of packing tapes upang maihatid sa inyong opisina sa LBC Express doon sa inyong branch sa Tabaco City,... Read more

Was this review helpful? 0 0

My box has been there sitting for 5days, were just 30/40 mins away, I dont know what they are waiting for [lagay siguro]. Last x-mas I sent another box and they asked for presents too [makakapal]. LBC is not hari ng padala as they claimed. Staff need to be trained. I called their two numbers but to no avail. I called 1-800 number in NY, but all she can say is sorry. I can't get any answer at all. I need my stuff soon. WE HAVE TO USE ANOTHER COMPANY for any important/urgent items. 05/21/201307:59:50 AM RECEIVED AT ISABELA CARGO DELIVERY HUB Read more

Was this review helpful? 1 0
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