Lbc Express Complaints and Reviews

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Lbc Express
Main address: Domestic Road 1300 Pasay City Philippines
1-800-338-5424, 1-866-377-1192, , http://www.lbcexpress.com/contents/USA/contactus.aspx
  • 185+26 mobile complaints
  • $64.4K claimed losses
  • $305 average
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  • May 23, 2013
  • Shipping
  • 32
  • 32
  • 2608

I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the... Read more

Was this review helpful? 29 19

     

  • Oct 01
  • Shipping
  • Las Pinas, Rizal
  • Poor Service
  • 2
  • 2
  • 441

My husband sent a box from San Diego last USA last July 21, 2014 and was told that the vessel will leave in a few days, and also it will take 30 to 45 days to get here in the Philippines. Clear. When it was almost a month, we were checking it on their website, it was useless, you can't see anything that will help you find where the package is, so we called. Lo and behold, it is nowhere in sight... Read more

Was this review helpful? 3 0

     

  • May 09, 2013
  • Shipping
  • Mandaluyong City, Manila
  • Document Shipping
  • 3
  • 3
  • 584

I sent documents containing sensitive financial information to my company's office on a Thursday. Package was supposed to be delivered Friday afternoon but due to some "technicalities" (incomplete address as they claim), the COURIER DID NOT HAND OVER THE PACKAGE TO THE RECIPIENT. This is funny because I HAVE BEEN USING THE SAME ADDRESS TO SEND IT, AND IT ALWAYS ARRIVES! HOW INCONSISTENT! It has... Read more

Was this review helpful? 3 0

     

  • Aug 09
  • Shipping
  • Package Delivery
  • 2
  • 2
  • 429

Before Sending my package I was trying to search the best cargo going to the Philippines and LBC was recommended by one of my family. I contacted them and ask them when my package will arrive if I send it on this particular time. They told me 45 more or less but for sure you will get it around august 8,2014. I'm going back home and hoping my package is there when I get there, when I contacted... Read more

Was this review helpful? 7 1

     

  • Dec 28, 2013
  • Shipping
  • Stolen Items
  • 1
  • 1
  • 189

My name is William, on October 18th of 2013 I SENT 2 CARGOs FROM New York TO PHILIPPINES (Negros Occidental, San Carlos City)... THEY SAID 45 DAYS and i kept waiting for the box...till the time came when the box arrived 18 days after the excepted time of arrival. My wife and I had packed some used pocketbooks, along with some clothes that were also in the box....and soon WE DISCOVERED THE MISSING... Read more

Was this review helpful? 9 0

     

  • Jul 01
  • Shipping
  • Mandaluyong, Manila
  • Unprofessional Services
  • 388

I would like to bring to your attention the very UNPROFESSIONAL and HIGHLY UNETHICAL PRACTICE of MS. JENNIFER ABALOS, whose photo appears here with. To give you an insight, let me recap what transpired: In the afternoon of June 23,2014 at about 16:56pm, I was inside LBC office at SM MEGA MALL (SCC-CRS06), queuing to send money. After the transaction of the customer infront of me, this lady just... Read more

Was this review helpful? 0 0

     

  • Jan 13
  • Shipping
  • Manila, Manila
  • Undelivered Package
  • 116

Ngsend ako ng 2pcs copy of marriage contract at 5pcs ng 1x1 pictures sa LBC SM FAIRVIEW branch last december 28, 2013, manila to tokyo japan.They charged me 1,190 pesos. Sabi nila bcoz of the holiday season it will take few days to deliver, a week or so. After one week tumawag ako at ng-email sa service center at sbi nila naforward na daw sa knilang tie up. So waited for few days again , i kept... Read more

Was this review helpful? 6 0

     

  • Sep 08
  • Shipping
  • Wailuku, Hawaii
  • Undelivered Package
  • 7
  • 7
  • 361

I sent a parcel out Balikbayan box from Honolulu on July 5th, 2014. I have been tracking the package online and it seems to have taken an extremely long time in comparison to previous boxes that I have sent to the Philippines. I have utilized LBC exclusively for the past 15 years and have never had a problem in this regard. The customer service staff informed me that they have been having a... Read more

Was this review helpful? 6 3

     

  • Sep 29
  • Shipping
  • Malolos, Central Luzon
  • Balikbayan Box
  • 1
  • 1
  • 266

I sent a balikbayan box last July 24,2014 at Melbourne Warehouse. I'm already here in Philippines and I still haven't received my balikbayan box. All the goodies for my family, relatives and friends are in that box.. My holiday here in the philippines is almost finish and its not here.. My friend also sent her balikbayan box one week later than mine and she got her box already.. What kind of... Read more

Was this review helpful? 8 3
 
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