LBC Express Complaints and Reviews

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LBC Express
Main address: Domestic Road 1300 Pasay City Philippines
1-800-338-5424, 1-866-377-1192, , http://www.lbcexpress.com/contents/USA/contactus.aspx
  • 167+16 mobile complaints
  • $61.3K claimed losses
  • $335 average
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  • May 23, 2013
  • Shipping
  • 31
  • 31
  • 1684

I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the... Read more

Was this review helpful? 27 19

     

  • Aug 09
  • Shipping
  • Package Delivery
  • 2
  • 2
  • 391

Before Sending my package I was trying to search the best cargo going to the Philippines and LBC was recommended by one of my family. I contacted them and ask them when my package will arrive if I send it on this particular time. They told me 45 more or less but for sure you will get it around august 8,2014. I'm going back home and hoping my package is there when I get there, when I contacted... Read more

Was this review helpful? 7 1

     

  • Jan 13
  • Shipping
  • Manila, Manila
  • Undelivered Package
  • 110

Ngsend ako ng 2pcs copy of marriage contract at 5pcs ng 1x1 pictures sa LBC SM FAIRVIEW branch last december 28, 2013, manila to tokyo japan.They charged me 1,190 pesos. Sabi nila bcoz of the holiday season it will take few days to deliver, a week or so. After one week tumawag ako at ng-email sa service center at sbi nila naforward na daw sa knilang tie up. So waited for few days again , i kept... Read more

Was this review helpful? 6 0

     

  • Dec 28, 2013
  • Shipping
  • Stolen Items
  • 1
  • 1
  • 176

My name is William, on October 18th of 2013 I SENT 2 CARGOs FROM New York TO PHILIPPINES (Negros Occidental, San Carlos City)... THEY SAID 45 DAYS and i kept waiting for the box...till the time came when the box arrived 18 days after the excepted time of arrival. My wife and I had packed some used pocketbooks, along with some clothes that were also in the box....and soon WE DISCOVERED THE MISSING... Read more

Was this review helpful? 9 0

     

  • Mar 28
  • Shipping
  • Makati, Manila
  • Lost Wallet
  • 225

Last march 20, 2014 my sister forwarded a parcel at lbc lipa batangas. Its a louis vuitton wallet worth 25k. The item was not delivered to the consignee. They claim that it was delivered. However they cannot give proof if delivery. They offer to settle it w me with the amount of 600 pesos! They didnt explain the insurance policy. They checked the item and knew it was expensive. Its expected... Read more

Was this review helpful? 6 0

     

  • Aug 31
  • Shipping
  • Caloocan, Manila
  • Package Delivery
  • 1
  • 1
  • 87

My whole family trusted so much with LBC for money and packages and have been our main courier since 2008. After all transactions we previously had, this is the first and the worst experience I had with them.My sister sent a package from Sagay City Negros Occ last Thursday, but because it was sent beyond their cut off I expected it will be delivered the next day in w/c I will receive it by... Read more

Was this review helpful? 0 0

     

  • Dec 30, 2013
  • Shipping
  • London, England
  • Delayed Delivery
  • 147

I sent a jumbo box fron the UK to Philippines last September and its jyst arrived yesterday and tge ask my family to pick up tge box somewhere easier for them.My mum ask why it's opened and there's a big hole.Tge delivery people's answer is "we don't know madam"what kind of company is this?6big bottle of shampoo, 3big bottle of baby lotion,40pcs of thin spam, 4pcs big thin of coffee mate, 2big... Read more

Was this review helpful? 2 0

     

  • Jul 30
  • Shipping
  • National City, California
  • Delivery Customer Service
  • 5
  • 5
  • 212

I sent one box that they picked up on June 10, 2014 BEFORE i even paid them they told me the Maximum days for it to arrive was 45 days maximum NO LONGER ! That's what they told me. It's now July 30. and i find out that my box barely has been stocked up one WHOLE MONTH HERE before it even left. It left July 20 and will arrive in Manila Aug. 14 then another how many days or weeks for it to arrive... Read more

Was this review helpful? 1 0

     

  • Jan 08
  • Shipping
  • Delivery Failure
  • 106

I sent 2 lbc balikbayan boxes to cebu city philippines last oct. 16, 2013. Till now my 2 boxes still not deliver to my family in cebu. Their website is not giving me any information about my 2 boxes and days and weeks and months goes by i contacted the customer services through facebook page and they keep sending me different scenario about my boxes, it gets frustrated already this is my second... Read more

Was this review helpful? 1 0
 
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