LBC Express Complaints and Reviews

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LBC Express
Main address: Domestic Road 1300 Pasay City Philippines
1-800-338-5424, 1-866-377-1192, , http://www.lbcexpress.com/contents/USA/contactus.aspx
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  • Feb 28, 2012
  • Shipping
  • 6
  • 183

i called up LBC Express Cagayan de Oro City to check on my package.Last Valentines Day my husband sent me a suppose to be a surprised gift.He ordered flowers,bears and balloons online and the shipper was LBC.When I asked the shipper for the tracking number LBC has the package Feb.13,meaning i could've gotten my package on the 14th since LBC claims to be Hari ng Padala and 24hr delivery as they... Read more

Was this review helpful? 9 0

  • Dec 28, 2013
  • Shipping
  • Stolen Items
  • 1
  • 157

My name is William, on October 18th of 2013 I SENT 2 CARGOs FROM New York TO PHILIPPINES (Negros Occidental, San Carlos City)... THEY SAID 45 DAYS and i kept waiting for the box...till the time came when the box arrived 18 days after the excepted time of arrival. My wife and I had packed some used pocketbooks, along with some clothes that were also in the box....and soon WE DISCOVERED THE MISSING... Read more

Was this review helpful? 9 0

  • May 23, 2013
  • Shipping
  • 31
  • 508

I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the... Read more

Was this review helpful? 23 17

  • Jan 13
  • Shipping
  • Manila, Manila
  • Undelivered Package
  • 90

Ngsend ako ng 2pcs copy of marriage contract at 5pcs ng 1x1 pictures sa LBC SM FAIRVIEW branch last december 28, 2013, manila to tokyo japan.They charged me 1,190 pesos. Sabi nila bcoz of the holiday season it will take few days to deliver, a week or so. After one week tumawag ako at ng-email sa service center at sbi nila naforward na daw sa knilang tie up. So waited for few days again , i kept... Read more

Was this review helpful? 6 0

  • Mar 28
  • Shipping
  • Makati, Manila
  • Lost Wallet
  • 182

Last march 20, 2014 my sister forwarded a parcel at lbc lipa batangas. Its a louis vuitton wallet worth 25k. The item was not delivered to the consignee. They claim that it was delivered. However they cannot give proof if delivery. They offer to settle it w me with the amount of 600 pesos! They didnt explain the insurance policy. They checked the item and knew it was expensive. Its expected... Read more

Was this review helpful? 5 0

  • Jun 08, 2010
  • Shipping
  • Honolulu, Hawaii
  • 3
  • 135

On April 19, 2010 I used the service of LBC Honolulu to send money to mom in Manila. My mom and my sister went to one of the ATM machines and did a balance inquiry on her account, the account showed zero balance. Meaning there was no money sent to her account. My mom called me and told me what happened. I immediately called LBC customer's service and explained to them the incident. LBC told... Read more

Was this review helpful? 4 0

  • Mar 13, 2012
  • Shipping
  • Makati, Manila
  • 1
  • 97

First its from Iligan supposedly to Ozamis City,it was delivered to Oroquieta City.March 13,2012 the Tracking # 125031558913 from Iligan City supposedly to Ozamis City.LBC Ozamis Branch confirmed it was recieved at LBC CDO Branch at 2pm of March 13,2012.LBC Iligan Citys Delivery Team point out it was from the Sales who made the mistake. Jasmine Rivas LBC associate & signatory who signed to... Read more

Was this review helpful? 4 0

  • Apr 26
  • Shipping
  • Bad Customer Service
  • 97

I sent a package from Las Vegas, I was told it will be delivered within 27-30 day to ilocos sur. It's been almost 2 mos and they haven't delivered yet. It,s sitting on their so called "receiving cargo hub." They don't have reliable service. I,m not using their service again. If you email their customer service, no reply at all, if you call them, no answer. It seems like this is a ghost company.... Read more

Was this review helpful? 4 0

  • Oct 20, 2011
  • Shipping
  • Vallejo, California
  • Balikbayan Box
  • 2
  • 82

They opened the box and stole what's in it... lbc employees cannot be trusted. they stole a box of spam, shampoo they replace the huge bag of chocolate into a small one... WOw wow wow wowo wowow owo wo woowow owow owowo wowowow owo wowo wo owow owowo o owo wow ow owo wo wowowo owow o oow ow ow owowo o wo woowowowowo owowowo ow owo wow owo wowowo owow owowwoo woo wowowowowowo o wow ow ow owo... Read more

Was this review helpful? 3 0

  • Apr 24, 2013
  • Shipping
  • 138

boxes were picked up on 28 Feb, promised to be sent to Long Beach for shipping on 1 Mar and cargo ship to depart on 4 March. Agent said transit time is about 4-5 weeks. I checked the website but information was all 'estimated'. Contacted customer service but could not get straight answer. Could not get any contact number to any LBC management to inform them of the malfunction of their system.... Read more

Was this review helpful? 3 0
 
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