Lbc Express Complaints and Reviews

1.6
  • Customer service1 votes
  • Delayed delivery31 votes
  • Poor service25 votes
  • Lack of communication21 votes
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  • May 23, 2013
  • Shipping
  • Package
  • 36
  • 36
  • 4862
  • REVIEW RATING 5/5

I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the... Read more

Was this review helpful? 33 19

Resolved

  • Dec 17, 2014
  • Shipping
  • Vancouver, British Columbia
  • Package
  • 6
  • 6
  • 401
  • REVIEW RATING 5/5
Lbc Express - VERY Disappointed in Vancouver, BC
1 of 3

I sent 2 separate shipments with LBC - pick up dates were Sept 12th and Sept 26th. Both were promptly picked up at the appointed time. Things started to go awry when I started tracking my first shipment - no info online until after I sent several messages and made a few phone calls. Probably to appease me, they entered a pick up date of Oct 3rd and not the actual date of Sept 12th - very... Read more

Was this review helpful? 4 0

  • Oct 23, 2014
  • Shipping
  • California, United States
  • Delivery Terms
  • 8
  • 8
  • 574
  • REVIEW RATING 5/5

So, I send my 2 balikbayan boxes on August 20th expecting to be in the Philippines around the first week of October. Instead LBC decided to keep my box sitting here in the U.S. for one month before actually departing U.S. port. And on the tracking website it delayed three times.... THREE TIMES. First it said estimated arrival would be October 16, which was okay, it would be understandable, but... Read more

Was this review helpful? 7 0

  • Dec 22, 2013
  • Shipping
  • Ra's Al Khaymah, Ras Al Khaimah
  • Parcel Delivery
  • 10
  • 10
  • 679
  • REVIEW RATING 5/5

Dear Sir/Madam, With reference on the above mentioned subject, we would like to draw your kind attention regarding this matter. Our package was already sent since 28th October 2013, and according to your staff the package will receive on 5th December 2013, but up to this date we did not received it. Tracking number 200091310270420. We gave our trust on your company hoping that our package will... Read more

Was this review helpful? 2 0

  • Nov 30, 2014
  • Shipping
  • Singapore, Singapore
  • Package
  • 3
  • 3
  • 615
  • REVIEW RATING 5/5

Dumating na ang box na pinadala ko mula SG to BULACAN.. Butas ang box ko, nakawit lang daw sa delivery! Bilog ang butas tpos nakalawit na ang laman?.. Can someone explain what really happen?! Serbisyo Padala nyo ayusin naman sana.. Read more

Was this review helpful? 6 1

  • Jan 27
  • Shipping
  • Makati, Manila
  • Theft Issue
  • 2
  • 2
  • 267
  • REVIEW RATING 5/5
Lbc Express - Review about Theft Issue from Makati, Manila
1 of 3

Hayop na LBC na yan. One bottle of supplement was stolen from my parcel. The parcel was resealed with an LBC packaging tape. Wala ba silang surveillance cam every employee that handles every stage of delivery? Read more

Was this review helpful? 0 0

100% FULL

  • Mar 27
  • Shipping
  • Chocolate Shipping
  • 219
  • REVIEW RATING 5/5
Lbc Express - LBC is untrustable. Don't use if the're is any alternates.
1 of 3

My mother sent two boxes (One jumbo and one small)to her family in the Philippines that she worked on for a long time. It wasn't just fulled with simple run-of-the-mill items, but stuff like Hollister T-shirts, four big boxes of chocolates, Coffee-mate, trader joe's spread, and a lot more things my mother's side will love to have, but guess what, most of the expensive stuff got stolen by... Read more

Was this review helpful? 2 1

  • May 25, 2013
  • Shipping
  • New York, New York
  • Box
  • 10
  • 10
  • 601
  • REVIEW RATING 5/5

My box has been there sitting for 5days, were just 30/40 mins away, I dont know what they are waiting for [lagay siguro]. Last x-mas I sent another box and they asked for presents too [makakapal]. LBC is not hari ng padala as they claimed. Staff need to be trained. I called their two numbers but to no avail. I called 1-800 number in NY, but all she can say is sorry. I can't get any answer at... Read more

Was this review helpful? 1 0

  • Aug 02, 2014
  • Shipping
  • Delayed Shipment
  • 3
  • 3
  • 550
  • REVIEW RATING 5/5

First off, i've had successful transactions with LBC before (sending and receiving). But right now, i'm really pissed. i bought a pc part online. seller sent it thru LBC Gil Puyat 3 PM on July 30. July 31,I got home and package was nowhere to be found. By 9 PM, i checked my shipment status. To my surprise, status indicated was that package was delivered and I was the one who received it. What the... Read more

Was this review helpful? 0 0

  • Nov 09, 2014
  • Shipping
  • Lapu-Lapu City, Central Visayas
  • Item
  • 2
  • 2
  • 324
  • REVIEW RATING 5/5
Lbc Express - Review about Item from Lapu-Lapu City, Central Visayas
1 of 2

I called your LBC Express customer service and the rep drop the call when I asked for a manager how unprofessional is that? I just want the item under tracking number 179364397556 delivered asap! The rep said I had no contact information but it was clearly stated on Xend Receipt see screen shot below that my contact number was indicated, it was specifically indicated to be delivered to Cynthia... Read more

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