Lbc Express Complaints and Reviews

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  • Customers like
    • Rate and service2
    • None1
    • Outlets are everywere1
  • Customers don't like
    • Delayed delivery51
    • Poor service28
    • Lack of communication24

Resolved

  • Dec 17, 2014
  • Shipping
  • Vancouver, British Columbia
  • Package
  • 7
  • 7
  • 527
  • REVIEW RATING 5/5
Lbc Express - VERY Disappointed in Vancouver, BC
1 of 3

I sent 2 separate shipments with LBC - pick up dates were Sept 12th and Sept 26th. Both were promptly picked up at the appointed time. Things started to go awry when I started tracking my first shipment - no info online until after I sent several messages and made a few phone calls. Probably to appease me, they entered a pick up date of Oct 3rd and not the actual date of Sept 12th - very... Read more

Was this review helpful? 4 0

  • Dec 05, 2014
  • Shipping
  • Kuwait, Al Kuwayt
  • Package
  • 3
  • 3
  • 684
  • REVIEW RATING 5/5
Lbc Express - Review about Package from Kuwait, Al Kuwayt
1 of 4

Hi LBC,.. I send my baggage last August 29,2014 and it takes 3 months more before my family received...Its ok if its late to arrive but the Thing which I could not accept is my baggage has a hole at the back and my brother who receives it did not notice that theres a hole on the cartoon they only notice it when they opened and found out that the baggage I send was not full....And lots of goods I... Read more

Was this review helpful? 4 1

  • Oct 01, 2014
  • Shipping
  • Las Pinas, Rizal
  • Poor Service
  • 6
  • 6
  • 542
  • REVIEW RATING 5/5

My husband sent a box from San Diego last USA last July 21, 2014 and was told that the vessel will leave in a few days, and also it will take 30 to 45 days to get here in the Philippines. Clear. When it was almost a month, we were checking it on their website, it was useless, you can't see anything that will help you find where the package is, so we called. Lo and behold, it is nowhere in sight... Read more

Was this review helpful? 6 0

  • Nov 30, 2014
  • Shipping
  • Singapore, Singapore
  • Package
  • 3
  • 3
  • 768
  • REVIEW RATING 5/5

Dumating na ang box na pinadala ko mula SG to BULACAN.. Butas ang box ko, nakawit lang daw sa delivery! Bilog ang butas tpos nakalawit na ang laman?.. Can someone explain what really happen?! Serbisyo Padala nyo ayusin naman sana.. Read more

Was this review helpful? 7 1

  • Dec 22, 2013
  • Shipping
  • Ra's Al Khaymah, Ras Al Khaimah
  • Parcel Delivery
  • 10
  • 10
  • 764
  • REVIEW RATING 5/5

Dear Sir/Madam, With reference on the above mentioned subject, we would like to draw your kind attention regarding this matter. Our package was already sent since 28th October 2013, and according to your staff the package will receive on 5th December 2013, but up to this date we did not received it. Tracking number 200091310270420. We gave our trust on your company hoping that our package will... Read more

Was this review helpful? 3 0

  • May 14, 2014
  • Shipping
  • Kuala Lumpur, Kuala Lumpur
  • Damaged Boxes
  • 2
  • 2
  • 811
  • REVIEW RATING 5/5

I sent two boxes,the bigger one got a hole and lots of my groceries went missing,they said it will only take 18days from malaysia to philippines,liar lbc! Almost 2 months b4 my family received my boxes,unfortunately the other one is like this.......---------->>>>>>>& Read more

Was this review helpful? 8 0

  • Nov 25, 2014
  • Shipping
  • Dubai, Dubai
  • Cargo
  • 2
  • 2
  • 519
  • REVIEW RATING 5/5

DUMATING N YUNG CARGO KO NG NOV. 8,2014 SA PORT MANILA UNTIL NOV. 20 NAG FOLLOW UP. NSA PORT PA RIN. OK FINE DAHIL TAMBAK SA PORT ALAM N NATIN. YUNG NSA WAREHOUSE N NG LBC. DUMAAN PA NG 5 DAYS BAGU MA DELIVER. NOV. 26, 2014 NUNG E DELIVER NA NG TRUCK NG LBC.. DUMATING ANG TRUCK SA CONSIGNEE PERO WALA ANG BOX.. MEANING WALA ANG CARGO AT ANG DALA AY RESIBO LANG..ANUNG KLASING SYSTEM MERON ANG LBC..... Read more

Was this review helpful? 9 2

  • May 25, 2013
  • Shipping
  • New York, New York
  • Box
  • 12
  • 12
  • 736
  • REVIEW RATING 5/5

My box has been there sitting for 5days, were just 30/40 mins away, I dont know what they are waiting for [lagay siguro]. Last x-mas I sent another box and they asked for presents too [makakapal]. LBC is not hari ng padala as they claimed. Staff need to be trained. I called their two numbers but to no avail. I called 1-800 number in NY, but all she can say is sorry. I can't get any answer at... Read more

Was this review helpful? 1 0

  • May 09, 2013
  • Shipping
  • Mandaluyong City, Manila
  • Document Shipping
  • 4
  • 4
  • 681
  • REVIEW RATING 5/5

I sent documents containing sensitive financial information to my company's office on a Thursday. Package was supposed to be delivered Friday afternoon but due to some "technicalities" (incomplete address as they claim), the COURIER DID NOT HAND OVER THE PACKAGE TO THE RECIPIENT. This is funny because I HAVE BEEN USING THE SAME ADDRESS TO SEND IT, AND IT ALWAYS ARRIVES! HOW INCONSISTENT! It has... Read more

Was this review helpful? 3 0

  • Dec 02, 2014
  • Shipping
  • Las Vegas, Nevada
  • Package
  • 1
  • 1
  • 445
  • REVIEW RATING 5/5

I have used LBC express for a very long time now and have not had any problems yet until now with this delay in port congestion in Manila. My understanding is all the cargo business is affected. Mr. Arenta is the owner of LBC maybe we can all send him a message about our issues. I know it's frustrating especially during the Christmas holidays that's why I sent mine early last Oct. 7, 2014 and I'm... Read more

Was this review helpful? 6 0

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