LBC Express Complaints and Reviews

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LBC Express
Main address: Domestic Road 1300 Pasay City Philippines
1-800-338-5424, 1-866-377-1192, , http://www.lbcexpress.com/contents/USA/contactus.aspx
  • 201+28 mobile complaints
  • $65.7K claimed losses
  • $287 average
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  • May 23, 2013
  • Shipping
  • 33
  • 33
  • 2989

I sent an important document to Supreme Court of the Philippines through this courier because they claim to be the Hari ng Padala and it will be only take 24 hours for the sendee to received it. I sent it May 21, 2013 and was received by Manila LBC Delivery Team on May 22, 2013, 7:25 in the morning (per LBC tracking service). But sad to say it was not delivered on that day. I follow up the... Read more

Was this review helpful? 30 19

     

  • Oct 01
  • Shipping
  • Las Pinas, Rizal
  • Poor Service
  • 5
  • 5
  • 484

My husband sent a box from San Diego last USA last July 21, 2014 and was told that the vessel will leave in a few days, and also it will take 30 to 45 days to get here in the Philippines. Clear. When it was almost a month, we were checking it on their website, it was useless, you can't see anything that will help you find where the package is, so we called. Lo and behold, it is nowhere in sight... Read more

Was this review helpful? 5 0

     

  • Aug 09
  • Shipping
  • Package
  • 2
  • 2
  • 440

Before Sending my package I was trying to search the best cargo going to the Philippines and LBC was recommended by one of my family. I contacted them and ask them when my package will arrive if I send it on this particular time. They told me 45 more or less but for sure you will get it around august 8,2014. I'm going back home and hoping my package is there when I get there, when I contacted... Read more

Was this review helpful? 7 1

     

  • Oct 23
  • Shipping
  • California, United States
  • Delivery Delay
  • 6
  • 6
  • 286

So, I send my 2 balikbayan boxes on August 20th expecting to be in the Philippines around the first week of October. Instead LBC decided to keep my box sitting here in the U.S. for one month before actually departing U.S. port. And on the tracking website it delayed three times.... THREE TIMES. First it said estimated arrival would be October 16, which was okay, it would be understandable, but... Read more

Was this review helpful? 5 0

     

  • Jul 01
  • Shipping
  • Mandaluyong, Manila
  • Unprofessional Services
  • 437

I would like to bring to your attention the very UNPROFESSIONAL and HIGHLY UNETHICAL PRACTICE of MS. JENNIFER ABALOS, whose photo appears here with. To give you an insight, let me recap what transpired: In the afternoon of June 23,2014 at about 16:56pm, I was inside LBC office at SM MEGA MALL (SCC-CRS06), queuing to send money. After the transaction of the customer infront of me, this lady just... Read more

Was this review helpful? 1 0

     

  • Oct 10
  • Shipping
  • Undelivered Package
  • 2
  • 2
  • 338

The package sent by my husband was picked up by LBC Dubai last July 27 2014 and was told that we can expect it to be delivered in 35 days to 45 days the most. What makes it so frustrating is that he did sent the package 1 month earlier before he will come for a vacation so that he will be able to open it himself once the package arrives but unfortunately his one month vacation is over but no... Read more

Was this review helpful? 4 3

     

  • Nov 13
  • Shipping
  • Fairfield, California
  • Box
  • 1
  • 1
  • 273

Lesson learned. Do not use LBC for anything because this garbage company is soooo useless, unreliable, habitual liars, and should never be in cargo business. I sent a box last 9/20/14 and until now it still somewhere in the seas. Current status says est. delivery to Subic Port is 11/19/14 which would make it 59 days instead of the 40-45 days original estimate. And that's not even the actual home... Read more

Was this review helpful? 4 1

     

  • May 09, 2013
  • Shipping
  • Mandaluyong City, Manila
  • Document Shipping
  • 3
  • 3
  • 600

I sent documents containing sensitive financial information to my company's office on a Thursday. Package was supposed to be delivered Friday afternoon but due to some "technicalities" (incomplete address as they claim), the COURIER DID NOT HAND OVER THE PACKAGE TO THE RECIPIENT. This is funny because I HAVE BEEN USING THE SAME ADDRESS TO SEND IT, AND IT ALWAYS ARRIVES! HOW INCONSISTENT! It has... Read more

Was this review helpful? 3 0

     

  • Sep 08
  • Shipping
  • Wailuku, Hawaii
  • Undelivered Package
  • 7
  • 7
  • 382

I sent a parcel out Balikbayan box from Honolulu on July 5th, 2014. I have been tracking the package online and it seems to have taken an extremely long time in comparison to previous boxes that I have sent to the Philippines. I have utilized LBC exclusively for the past 15 years and have never had a problem in this regard. The customer service staff informed me that they have been having a... Read more

Was this review helpful? 6 3

     

  • Sep 29
  • Shipping
  • Malolos, Central Luzon
  • Balikbayan Box
  • 1
  • 1
  • 293

I sent a balikbayan box last July 24,2014 at Melbourne Warehouse. I'm already here in Philippines and I still haven't received my balikbayan box. All the goodies for my family, relatives and friends are in that box.. My holiday here in the philippines is almost finish and its not here.. My friend also sent her balikbayan box one week later than mine and she got her box already.. What kind of... Read more

Was this review helpful? 8 3
 
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